Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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External reviews are not included in the AWS star rating for the product.
Brilliant tool for customer relationship management.
What do you like best about the product?
It provides a bucket of all the tickets being raised by the customers, allowes for various statuses of the ticket
What do you dislike about the product?
It does not provide notification for changes in status of tickets.
What problems is the product solving and how is that benefiting you?
It allows to customer management, providing feedbacks and helps in conversational support.
It is so useful
What do you like best about the product?
This service cloud is very useful to automate the process for services like live agents and case routing escalation rules and so on
What do you dislike about the product?
As of now no drawbacks from side I am using live chart and skill based routing all are good for me
What problems is the product solving and how is that benefiting you?
Case management problems with high rating issues were easily resolved with the help of case management and live chat agent
One stop solution for service for all needs for business
What do you like best about the product?
Salesforce service cloud has a one of the best product we have in the market
What do you dislike about the product?
Case creation via community or web can be improved
What problems is the product solving and how is that benefiting you?
It solves as a self service portal and case management
Salesforce- Best platform for customer support
What do you like best about the product?
Customer inquiry management is way easy on salesforce, it gives the data insights on what type of inquiry we are receiving, backed by email trail.
What do you dislike about the product?
Automatic reply are not functioning correctly, whenever there is change in the status of the ticekt, it should provide an update to the customer.
What problems is the product solving and how is that benefiting you?
Volume of inquiries, trend of inquiries, excalation matrix and back up of all communication in one single platform.
User friendly ERP solution
What do you like best about the product?
User friendly application to track the sales cycle and also supports in managing day to day routine activities by providing data extraction of projects, details filteration and also measure productivity.
What do you dislike about the product?
Bit slow, need to present the improved dashboard.
What problems is the product solving and how is that benefiting you?
Mobile, and can use anywhere anytime , easy to manage the customers and day to day activities.
Efficient, Personalized Customer Support: A Review of Salesforce Service Cloud.
What do you like best about the product?
Salesforce Service Cloud transformed our customer support operations. Its seamless integration across channels, user-friendly case management, and AI-powered capabilities have increased efficiency and customer satisfaction. The capacity to tailor interactions and anticipate needs distinguishes it as a game changer for any support team.
What do you dislike about the product?
In my experience, the complex nature of Salesforce Service Cloud can be difficult, particularly for smaller teams or those without dedicated administrators. Navigating its many features and customization choices can take substantial time and effort, potentially impeding speedy installation and adoption.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud addresses the difficulty of efficiently handling client inquiries across numerous channels, providing quick resolution and tailored support. This benefits me since it improves customer satisfaction, streamlines workflows, and provides vital insights into consumer needs, ultimately generating loyalty and corporate growth.
Salesforce service cloud - one stop solution for customer inquiries and issues
What do you like best about the product?
The acceptance of AI generation by salesforce makes it a seamless platform for customer service operations. The customizations available in the platform makes it very easy to implement for businesses as per their service processes.
What do you dislike about the product?
The plaforms seems to be a bit complex for the new users and navigating through the platform needs additional training and expertise. For smaller businesses, the pricing seems to be expensive
What problems is the product solving and how is that benefiting you?
As per the industry challenges being faced in these times, salesforce service cloud adresses business challenges by streamlining communication with customers accross multiple channels as well as improvment in response time and seamless support to the customer. By using centralized approach, it also enables the business in identifying major analytical conclusions to improve service to the customers.
Salesforce service cloud
What do you like best about the product?
Service Cloud are helping customers to find answers to their questions on themselves without connecting with supporting team.
What do you dislike about the product?
It does not have a large storage space are not best and it is more expensive.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases
Seamless and easy-to-use
What do you like best about the product?
Integration of calls, emails, social media cases all into a single platform is what I like best about SFSC. Ticket creation is seamless, and it's easy to keep a record of cases without any hassle. We use it daily for all our tasks, and it works pretty well.
What do you dislike about the product?
Emails take a little time to flow in, around 5-10 minutes of wait time. Other than this, SFSC works seamlessly.
What problems is the product solving and how is that benefiting you?
Ticket creation is very simple. It also integrates customer accounts which makes it easy to identify callers and even call them back, directly from SFSC.
Salesforce service cloud used to support customer
What do you like best about the product?
Salesforce service cloud is used to support customer to there query related to product we can provide customer to help desk, chat , web to case . We can easily integrate service cloud with another cloud. Service cloud is used to support customer support.
What do you dislike about the product?
No dislike about the service cloud all features are very good
What problems is the product solving and how is that benefiting you?
Service cloud is used to resolve customer queries is used for customer support like help desk, live chat, contact centre and many more.
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