Agentforce Service
Salesforce, Inc.External reviews
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Service Cloud
What do you like best about the product?
Case Management and knowledge management
What do you dislike about the product?
Lot of configuration is required even for implementing small functionality
What problems is the product solving and how is that benefiting you?
Its best in class solution for all the customer needs.Under one roof you will find 360 degree view of yiur customer service
Service cloud is elevating our colleague servicing
What do you like best about the product?
Service cloud is helping us bring together a first class colleague experience for our colleagues and customers. We can remove all the 10+ systems they use to just 1
What do you dislike about the product?
Some instances there are multiple ways to implement things eg comments. No full integration with Teams.
What problems is the product solving and how is that benefiting you?
Service cloud is helping to improve our customer handling by reducing our AHT for transactional servicing and thus focusing on the more complicated phone calls. This helps provide the best possible customer experience.
Review on Salesforce Service Cloud
What do you like best about the product?
The best thing in the Service Cloud are
Case Management: The Case management is awesome in Service CRM.
Automated Case Routing: You can route the case to the respective agents seamlessly.
Knowledge Base Integration: The KB articles access is seam less and the user can save time for the search.
Case Management: The Case management is awesome in Service CRM.
Automated Case Routing: You can route the case to the respective agents seamlessly.
Knowledge Base Integration: The KB articles access is seam less and the user can save time for the search.
What do you dislike about the product?
Complexity for Small Teams:
Service Cloud has lots of useful features, but for smaller teams or companies with simpler customer service needs, it might be too complicated to use. Managing all the advanced options could be more trouble than it's worth.
Cost for Unused Features: Service Cloud can be expensive, especially if you're paying for features that your team doesn't utilize fully. Inefficient use of resources can lead to wasted budget allocations.
Service Cloud has lots of useful features, but for smaller teams or companies with simpler customer service needs, it might be too complicated to use. Managing all the advanced options could be more trouble than it's worth.
Cost for Unused Features: Service Cloud can be expensive, especially if you're paying for features that your team doesn't utilize fully. Inefficient use of resources can lead to wasted budget allocations.
What problems is the product solving and how is that benefiting you?
Case Management: The Case management is awesome in Service CRM.
Automated Case Routing: You can route the case to the respective agents seamlessly.
Knowledge Base Integration: The KB articles access is seam less and the user can save time for the search.
Improving Agent Productivity: The admin and the manager can track each and every task of thr agent and guide them for the solution.
Automated Case Routing: You can route the case to the respective agents seamlessly.
Knowledge Base Integration: The KB articles access is seam less and the user can save time for the search.
Improving Agent Productivity: The admin and the manager can track each and every task of thr agent and guide them for the solution.
Service cloud has been great for our organization and we continue to expand it.
What do you like best about the product?
Knowledge base and our ability to quickly help resolve our users issues. We can collaborate with other departments and track the progress.
What do you dislike about the product?
Some of the manual input that we have required.
What problems is the product solving and how is that benefiting you?
The ability to quickly resolve client issues and collaborate easily.
The right tool for the job!
What do you like best about the product?
Service Cloud allows you to use exactly the functions your organization needs without fluff.
What do you dislike about the product?
Setup of features can be tricky and/or require an SI partner to enable.
What problems is the product solving and how is that benefiting you?
Tracking requests, escalating cases, reporting on CSar
Service Cloud helps track customer issues
What do you like best about the product?
Case management helps track customer issues and allows us to report on those calls and chats.
What do you dislike about the product?
It would be helpful if knowledge article creation and organization was easier.
What problems is the product solving and how is that benefiting you?
Tracking customer issues that come into our service center.
Salesforce Service Cloud is very helps to automate the Cases
What do you like best about the product?
"Assigning cases is crucial in directing them to the right person."
What do you dislike about the product?
"Everything is currently good and I'm looking for a reliable automation solution to help with customer service and support cases."olution to help with customer service and support cases."solution to help with customer service and support cases."
What problems is the product solving and how is that benefiting you?
helping to find the right team for assigning the cases and fastest resolve.
Life Made Easier
What do you like best about the product?
Salesforce has helped me and my peers to allocate tasks designated to other counterparts across the Globe without much of hassle. It is very quick, easy and convenient to use.
What do you dislike about the product?
Loading time could be better but otherwise no issues.
What problems is the product solving and how is that benefiting you?
Seamlessly connecting teams across the Globe on a platform with all the tools custom made specific to companies and quite easy to assign delegate stuff when required
Real time experience in IT project
What do you like best about the product?
When the Company is serviced People Can Raise their concerns in plenty of ways and it can be Chennalize.
Number of Features:- it is Easy to use.
Customer Support Feature is Quite Impressive
Integration is very Easy my Frequency of use is Daily
Implementation is Quite Simple
Number of Features:- it is Easy to use.
Customer Support Feature is Quite Impressive
Integration is very Easy my Frequency of use is Daily
Implementation is Quite Simple
What do you dislike about the product?
Nothing in the beginning I feel The UI is a Little Complex.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud Connecting multiple Chennals analysing Problems and Then Chennailze the case to the Correct team and Person.
All in one center for customer 360 and customer service
What do you like best about the product?
The ability to get one view on someone when they reach out
What do you dislike about the product?
Complicated to get set up. but once it is, its good to go.
What problems is the product solving and how is that benefiting you?
Ability to track issues as they come in
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