Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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Agent Support
What do you like best about the product?
Agent support to better assist customers.
What do you dislike about the product?
Nothing comes to mind at this time, we are still new to it.
What problems is the product solving and how is that benefiting you?
It empowers our agents to better assist the customer.
What I think are the advantages of using this
What do you like best about the product?
I believe this will help save time in call centers.
What do you dislike about the product?
There is nothing I do not like about this. I even wish all the call centers in the world used this.
What problems is the product solving and how is that benefiting you?
I would consider it useful for chatting with customers, etc.
Help your customers with Digital Engagement
What do you like best about the product?
I really enjoy the fact that Einstein from digital engagement is capable of learning the customers typing to help our team to better reply them. The knowledge capability is very helpful.
What do you dislike about the product?
I would like to have the info when a customer is inactive for a couple of minutes so I can message them using mkt cloud.
What problems is the product solving and how is that benefiting you?
The platform reduces the amount of time the sac team is reached.
Stop wasting time and consolidate your service channels
What do you like best about the product?
I love having service cloud as a single pane of glass into the customer service journey. The ability to integrate talk, text, and web platforms seamlessly with clicks frees my team up to spend more time on strategy and innovation.
What do you dislike about the product?
It's not the cheapest option out there, but you get what you pay for!
What problems is the product solving and how is that benefiting you?
Cross channel service integration let's us meet our customers where they are.
Positive experience
What do you like best about the product?
Ability to seamlessly document and manage requests
What do you dislike about the product?
Comment feature and task follow up. Need better correspondence
What problems is the product solving and how is that benefiting you?
Community cases
We’ve really enjoyed service cloud streamlining our processes
What do you like best about the product?
Service cloud has helped our teams create efficiencies and better align our business, marketing and sales teams understand the customer.
What do you dislike about the product?
It can sometimes be hard to understand but we've found adequate training resources and have leveraged our trailhead accounts for help when needed. It isn't always user friendly.
What problems is the product solving and how is that benefiting you?
Helping our customer journey by eliminating monotonous tasks and automating processes to help the customer experience improve overall.
Best service product out there
What do you like best about the product?
Easy ang great user interface with endless opportunities
What do you dislike about the product?
Works best if you have additional sf products
What problems is the product solving and how is that benefiting you?
Providing great customer view and easy problem solving
Easy to use and implement across additional platforms.
What do you like best about the product?
Love that it's part of the full Salesforce ecosystem. Everything in one place.
What do you dislike about the product?
A good and a bad. It's a lot to learn. A lot of potential but can be overwhelming
What problems is the product solving and how is that benefiting you?
Having all of our customer service efforts in one place that connects within the SF and can feed marketing data and segmentations.
Efficient tool
What do you like best about the product?
The consolidation of all customer data between all the different channels.
What do you dislike about the product?
Service Cloud storage options are not the best.
What problems is the product solving and how is that benefiting you?
All of the different customer interactions are captured in one place.
Salesforce Trailblazer
What do you like best about the product?
New features for the user page settings are great
What do you dislike about the product?
Sometimes the org runs very slowly and users get frustated
What problems is the product solving and how is that benefiting you?
Helping
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