Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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External reviews are not included in the AWS star rating for the product.
Support customers where they are
What do you like best about the product?
Unlike other support solutions, service cloud is built into and connected with other Salesforce technologies like sales, marketing, and commerce.
What do you dislike about the product?
Sometimes, additional licenses/SKUs are needed to achieve desired functionality.
What problems is the product solving and how is that benefiting you?
Case management overlayed with other aspects (sales, marketing) of the customer is very useful. It allows better, data-informed connections with customers.
Great experience used to be in touch with cuatomers
What do you like best about the product?
We can use the platform to engage customer to our product
What do you dislike about the product?
Some time the complexity of flows, at least for us
What problems is the product solving and how is that benefiting you?
We want to give the better service to our cuatomers so service cloud is the solution that help us to achieve that objective
Excelent
What do you like best about the product?
The functiobality and the process its excelent for our agents
What do you dislike about the product?
License price si more or less i recomend to
What problems is the product solving and how is that benefiting you?
Is our system for contact center so It help us to manage all our service side
Success Connecting Social Outreach To Customer Servic
What do you like best about the product?
We like how it integrates with our social management tools to directly connect service requests captured on social channels to our service team
What do you dislike about the product?
No notes, it is excellent! Keep up the great work
What problems is the product solving and how is that benefiting you?
Service management as a whole, including capturing service requests from social channels
Awesome !
What do you like best about the product?
I love how easy it is to boost revenue and drives efficiency!
What do you dislike about the product?
Some solutions aren't the best on the market -yet
What problems is the product solving and how is that benefiting you?
deliver personalised and timely support, leading to improved customer satisfaction and loyalty
Consistent voice for our customer
What do you like best about the product?
Managing chats and case. Help to streamline and reduce time to service our customers
What do you dislike about the product?
Not educated on all features to maximize support
What problems is the product solving and how is that benefiting you?
Everything CX!
Great tool - easy to use and understands. Multiple benefits on all levels.
What do you like best about the product?
Quick upside of service cloud is one for the customer service reps - easy to use, easy to navigate.
From an admin or manager end, service cloud allows the ability to pull multiple reports, create dashboard, view KPIs
From an admin or manager end, service cloud allows the ability to pull multiple reports, create dashboard, view KPIs
What do you dislike about the product?
Not dislike more of a disadvantage if you don't have some of the other clouds to pull all info/data into service cloud
What problems is the product solving and how is that benefiting you?
We will own our instance of service cloud that will allow us to enhance and improve the customer experience.
Service Cloud
What do you like best about the product?
I enjoyed the presentation on 3 tips on how to leverage AI insights for customer success. It was very brief and the demo was very easy to follow along and understand. Very insightful!
What do you dislike about the product?
I dislike how my company doesn't have all the features available to use!
What problems is the product solving and how is that benefiting you?
BOT and agent reporting
Business analyst
What do you like best about the product?
How functional it is to assist with different work streams for customer resolution
What do you dislike about the product?
Multi categorization typing in cases is not available without a new object
What problems is the product solving and how is that benefiting you?
Streamlined case lifecycle processes and better reporting on metrics related to case management
I think it’s really good.
What do you like best about the product?
I love the case management and escalation
What do you dislike about the product?
I am not familiar with the entire platform yet
What problems is the product solving and how is that benefiting you?
It's helpful for our siloed processes
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