Agentforce Service
Salesforce, Inc.External reviews
7,117 reviews
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Efficient and Connected Support with Salesforce Service Cloud, but a Steep Learning Curve
What do you like best about the product?
Salesforce Service Cloud makes customer support feel a lot more connected and efficient. Everything’s in one place — chats, emails, calls, even social messages — so teams can see the full picture without switching screens.
What do you dislike about the product?
It can feel a bit overwhelming at first.
What problems is the product solving and how is that benefiting you?
Having everyone in one place instead of switching screens constantly is very helpful.
Revops manager
What do you like best about the product?
Ease of use and a lot of people have experience
What do you dislike about the product?
Sometimes the function for sales team is hard tonise
What problems is the product solving and how is that benefiting you?
Na
Easy to Configure, No Complaints
What do you like best about the product?
How easy it is to configure. I appreciate that
What do you dislike about the product?
I Am not sure how to work with agente yet
What problems is the product solving and how is that benefiting you?
Manage my customer sin government
Easy to Use and Organized, but Challenging for First-Time Users
What do you like best about the product?
It’s easy to use and how organize the stuff easily
What do you dislike about the product?
It can be hard for the first time users.
What problems is the product solving and how is that benefiting you?
Maybe be a little bit user friendly
Can Be Challenging
What do you like best about the product?
It is a good way to manage service across channels
What do you dislike about the product?
Can be tough to integrate with other systems
What problems is the product solving and how is that benefiting you?
Just keeping track of requests and keeping requesters updated with status
Great for Team Data Management, but Can Be Confusing to Clean
What do you like best about the product?
it's very helpful for managing data for my team.
What do you dislike about the product?
it can be a bit confusing to manage and clean
What problems is the product solving and how is that benefiting you?
it holds my data well
Sales and workflows
What do you like best about the product?
Service processes are super helpful and our users love the paths
What do you dislike about the product?
Can be difficult to know what is native and what you need to add on
What problems is the product solving and how is that benefiting you?
Right now not that much cause we are not using to full potential
Great Workflow Tools, But Not Always a Perfect Fit
What do you like best about the product?
I enjoy all the workflow tools that I can build within the service framework
What do you dislike about the product?
It doesn’t always fit my business use case
What problems is the product solving and how is that benefiting you?
It helps our teams serve their customers efficiently
Great Chats, Needs Better Knowledge and Customization
What do you like best about the product?
Chats are best but knowledge can be better
What do you dislike about the product?
Difficult to customize the solution for varying needs
What problems is the product solving and how is that benefiting you?
Integration of multiple service capabilities in one system
Salesforce Saves Time with Automation, But Needs More AI Features
What do you like best about the product?
Salesforce has helped me automate so many things in my line of work that used to take me hours of manual review.
What do you dislike about the product?
I wish there was more genetic AI built into it
What problems is the product solving and how is that benefiting you?
Salesforce is bridging the gap between manual inputs and automation
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