Agentforce Service
Salesforce, Inc.External reviews
7,117 reviews
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Perfect service for Salesforce users
What do you like best about the product?
That you are using the cloud so your information wont be lost
What do you dislike about the product?
Nothing, it is actually a great service.
What problems is the product solving and how is that benefiting you?
The possibility of having a knowledge base for all of our processes, providers and customers so we can find the best solution to their issues
Seamless case process
What do you like best about the product?
The ability to create cases from Sales Cloud to Service Cloud is seamless to expedite customer support.
What do you dislike about the product?
Visibility across systems (Sales Cloud) would be helpful
What problems is the product solving and how is that benefiting you?
Case creation for customer support
Excellent Cloud for Focusing on Customer Needs
What do you like best about the product?
Being able to route different requests (cases) to different reps based on topic/type via omnichannel routing. This feature means cases get into the hands of reps quicker so we can meet SLA and get cases resolved faster for our clients.
What do you dislike about the product?
There's a bit of a learning curve for initial set up but that's also true for any other platform. It also requires long-term maintenance and enhancements to be kept up with evolving business needs.
What problems is the product solving and how is that benefiting you?
Being able to more quickly route cases to reps who can work them in order to make sure customers have a smooth experience.
It was great!
What do you like best about the product?
That they have hoodies and it was so cold.
What do you dislike about the product?
Everything are great in Salesforce Service Cloud
What problems is the product solving and how is that benefiting you?
Being in communication
Service for the modern world
What do you like best about the product?
SalesForce Service cloud is mature, innovative and comprehensive.
What do you dislike about the product?
It takes a lot of skills to take full advantage.
What problems is the product solving and how is that benefiting you?
Service Cloud helps serve a diverse customer base.
Very informative market trends with customer service.
What do you like best about the product?
The ability to quickly grab reports and easily streamline data across many different connected sources.
What do you dislike about the product?
Maybe In general the overall process of changing different data types
What problems is the product solving and how is that benefiting you?
In terms of collecting customer data and being able to easily see past interactions with the customer makes it extremely helpful.
Highly recommended Service Cloud!
What do you like best about the product?
Being able to offer a tailored and personalized service resolution to our customers has been a game changer, and has had a massive impact on our NPS scores.
What do you dislike about the product?
Customization can be a little tricky at time, but thankfully there are a lot of resources out there to help with most issues.
What problems is the product solving and how is that benefiting you?
It is helping us track case history across all of our contacts, and that has helped build a knowledge base on fixes and answers for a wide variety of issues.
Great platform so far
What do you like best about the product?
Its unifying our service team and providing foundation for good data reporting.
What do you dislike about the product?
I have no current dislikes of the platform
What problems is the product solving and how is that benefiting you?
It's solving the fact that we had no prior system.
Service Cloud Makes Retention Simpler
What do you like best about the product?
The flexibility to customize service cloud for individual business unit needs allows for a better relationship between the business and customer.
What do you dislike about the product?
It can be a big learning curve for users new to Salesforce to adjust to new processes since the system is significantly different than a lot of other service tools
What problems is the product solving and how is that benefiting you?
Case management for several different contact types. Record types and dynamic forms allow for simple user experience for a greater data collection process.
Salesforce: Simple and Efficient
What do you like best about the product?
Task automation which boosts our sales productivity allowing us to sell smarter and faster.
What do you dislike about the product?
Saving entered data isn't automatic and can often lead to loss of work.
What problems is the product solving and how is that benefiting you?
Facilitating use, reporting and covers all business needs from a sales perspective.
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