Agentforce Service
Salesforce, Inc.External reviews
7,069 reviews
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External reviews are not included in the AWS star rating for the product.
Great Case Management and Omni Channel, But Extra Fees for Field Service Permissions
What do you like best about the product?
Case management, Omni Channel are really slick.
What do you dislike about the product?
Pay for permission set for field service. Should be part of the package.
What problems is the product solving and how is that benefiting you?
Managing client expectations
Great Modular Design and Easy Access
What do you like best about the product?
Ease of access, modular; plug and play product.
What do you dislike about the product?
There are times when a technical approach is necessary.
What problems is the product solving and how is that benefiting you?
The ecosystem is evolving rapidly, which means there's a constant need to stay updated with the latest industry trends.
User-Friendly Platform with No Downsides
What do you like best about the product?
The best thing about Salesforce Service Cloud is arguably its ability to provide a unified, 360-degree view of the customer across all service channels, empowering agents to deliver fast, personalized, and efficient service.
What do you dislike about the product?
I don’t have any major dislikes about Salesforce Service Cloud.
What problems is the product solving and how is that benefiting you?
The 360 view of the customer across all service channels is a game changer. It empowers agents to deliver fast, personalized, and efficient service.
Great Customization and Features, But Underutilized Potential
What do you like best about the product?
Cases, customizing, custom objects, activities
What do you dislike about the product?
That we don’t fully utilize everything that it offers
What problems is the product solving and how is that benefiting you?
Handles out cases well
Great Omnichannel Experience!
What do you like best about the product?
Provides Omnichannel experience and leverage the Agentic AI capabilities.
What do you dislike about the product?
Enable Agentic AI capabilities for all features!
What problems is the product solving and how is that benefiting you?
Customer service management and claims management
Salesforce Service Cloud: Fast and Efficient with 360 View
What do you like best about the product?
I like how Salesforce Service Cloud allows executives to see customer information in 360 degrees while talking to them, making calls faster and more efficient. This feature helps provide a more personalized and efficient service to the customer. Additionally, the ease of connecting more clouds is a significant attraction for me.
What do you dislike about the product?
I found that the initial setup process was complicated due to my team's lack of technological knowledge.
What problems is the product solving and how is that benefiting you?
Executives can see 360-degree customer information during calls, making them faster and more personalized.
Effortless Client Interaction with Salesforce
What do you like best about the product?
I find Salesforce Service Cloud incredibly easy to set up, making the transition smooth and hassle-free. It excels in facilitating seamless interactions with our clients, keeping communication open and efficient. The case management feature is particularly useful, allowing us to effectively handle and resolve ongoing client issues. Overall, it significantly improves our client interaction experience.
What do you dislike about the product?
Nothing. It’s great
What problems is the product solving and how is that benefiting you?
I find Salesforce Service Cloud great for maintaining client communication and resolving ongoing issues efficiently.
Great Customization, But Needs Better Integration Between Sales and Service Clouds
What do you like best about the product?
One of the standout features is how you can tailor the application to suit your specific business needs and use cases.
What do you dislike about the product?
Sales Cloud and Service Cloud ought to be seamlessly integrated into a single cloud solution. Combining them would provide a more unified experience and streamline processes for users.
What problems is the product solving and how is that benefiting you?
Internal employee support servicing, our account managers, and inside sales teams. It also allows us to track internal bugs via cases.
Effortless Case Management and Personalized Service with Salesforce Service Cloud
What do you like best about the product?
Salesforce Service Cloud makes case management effortless with its automation, omnichannel support, and 360° customer view — helping deliver faster and more personalized customer service.
What do you dislike about the product?
The setup and configuration can be a bit complex initially, but once implemented, the platform runs smoothly and offers exceptional service capabilities.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud is helping us manage customer cases efficiently, track interactions across channels, and resolve issues faster. It’s improved customer satisfaction, reduced response times, and enhanced overall service quality.
Excellent user and permission management, with no disadvantages
What do you like best about the product?
I highlight the use, scalability, and the way permissions, users, and records are managed.
What do you dislike about the product?
The truth is that I don't find any disadvantages.
What problems is the product solving and how is that benefiting you?
Each client usually needs something additional, whether it's customization in a process or something similar. This is useful to me as a developer, as it allows me to create and adapt those requirements according to the specific needs of each one.
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