Agentforce Service
Salesforce, Inc.External reviews
7,117 reviews
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External reviews are not included in the AWS star rating for the product.
Flexible Platform with option for add ons
What do you like best about the product?
I love the flexibility it allows, across several support realms and sales as well.
What do you dislike about the product?
I wish we had access to more that was available.
What problems is the product solving and how is that benefiting you?
It allows for collaboration and cross communication across a global spectrum.
Comprehensive 360° Vision and Strong Support, with Room for IoT Integration
What do you like best about the product?
Its vision that can cover full 360 with the customer support from previous sales to recalls.
What do you dislike about the product?
Currently do not see much issues. Would be good to see if we can embed service cloud into IOT devices
What problems is the product solving and how is that benefiting you?
It is covering customer 360
Great Support for Our CS Team
What do you like best about the product?
How its helping our CS and leveraging their support
What do you dislike about the product?
I think its a bit conplex to use for out afents
What problems is the product solving and how is that benefiting you?
Automation
Efficient and Impactful, but Pricey
What do you like best about the product?
Impact driven solution that improves efficiency.
What do you dislike about the product?
The price point associated with the product.
What problems is the product solving and how is that benefiting you?
Centralizing work across different teams.
Efficient Workflows, but Process Creation Is Cumbersome
What do you like best about the product?
I like how efficient it makes our workflows
What do you dislike about the product?
The number of steps it takes to create processes
What problems is the product solving and how is that benefiting you?
User error problems, helps increase productivity and performance
Great
What do you like best about the product?
Unified platform with AI, automation, and omnichannel tools that boost agent efficiency and CX.
What do you dislike about the product?
Setting up and customizing this product is quite complex, demanding a high level of expertise. Additionally, ongoing maintenance can become expensive.
What problems is the product solving and how is that benefiting you?
This tool streamlines support processes, centralizes important data, and enhances customer satisfaction by leveraging automation.
Great Member Support with Service Cloud, but Implementation Takes Time
What do you like best about the product?
Service Cloud is amazing for helping us address the needs of our members with faster response times
What do you dislike about the product?
It does take time to implement. But is worth it
What problems is the product solving and how is that benefiting you?
It is allowing us to respond to our members faster
Hybrid Use of Cases and Knowledge Articles Makes Customer Support Easy
What do you like best about the product?
I like the hybrid use of cases and knowledge articles for ease of use and assistance helping customers
What do you dislike about the product?
Nothing. I think it is very intuitive and user friendly
What problems is the product solving and how is that benefiting you?
Articles serve as a knowledgeable base for cs reps to aid customer
Great Case Management with OOTB Milestones, No Complaints
What do you like best about the product?
The case management with ootb milestone.
What do you dislike about the product?
We did not turn on omni channel so unable to comment.
What problems is the product solving and how is that benefiting you?
The ootb milestone
Functionality and Connection
What do you like best about the product?
Data connection, agility, and connection for everyday life
What do you dislike about the product?
Functionality for the sales team is complex
What problems is the product solving and how is that benefiting you?
The greatest benefit is in fast data
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