Agentforce Service
Salesforce, Inc.External reviews
7,117 reviews
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External reviews are not included in the AWS star rating for the product.
Reliable and Interactive Solution with Excellent Support
What do you like best about the product?
I appreciate how the Salesforce Service Cloud has improved the SLA response time, which is essential for my work. Additionally, the service from the Data Gol consultancy was exceptional during the setup, instilling a lot of confidence. The interactive interface and strong features are also aspects that I highly value.
What do you dislike about the product?
Layout
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps me monitor salespeople and agents, improving the SLA response time.
Great for Omni-Channel and Case Tracking, but Has Some Limitations
What do you like best about the product?
Omni-channel support, along with Sia’s and entitlements services, provides effective case tracking.
What do you dislike about the product?
Not in particular, but there are quite a few limitations.
What problems is the product solving and how is that benefiting you?
The services provided by the company's agents have been notable. I have observed their approach and found it to be professional and attentive. Overall, my experience with the agents at this company has been positive.
Service Cloud: Excellent Capabilities for Building and Refining Contact Centers
What do you like best about the product?
Service cloud offers best in town capabilities that can help us build the platform from scratch and help us refine our contact center platforms
What do you dislike about the product?
Nothing specific that we see on implementing
What problems is the product solving and how is that benefiting you?
Contact center build
Intuitive Ticket Tracking, but Limited Data Source Integration
What do you like best about the product?
Service Cloud is an intuitive and user-friendly platform for tracking customer tickets. It offers a seamless experience that makes managing support requests straightforward.
What do you dislike about the product?
The main issue I encountered is that it cannot retrieve data from multiple sources.
What problems is the product solving and how is that benefiting you?
I always use it to track custom tickets.
Great Interactive Screen for Adding Notes, No Complaints
What do you like best about the product?
Interactive screen to add notes to the cases
What do you dislike about the product?
None. All the items are well for me during usage
What problems is the product solving and how is that benefiting you?
Cases logs during live intarction
Flexible Data Integration, but Steep Learning Curve
What do you like best about the product?
I appreciate having multiple options to integrate and display my data.
What do you dislike about the product?
At first, I found it too complicated to grasp.
What problems is the product solving and how is that benefiting you?
Centralizing customer data along with their associated projects.
Best in CaaS – Love It!
What do you like best about the product?
Best in Customer support across all the vendors available
What do you dislike about the product?
Salesforce may be costly, and the fees can quickly pile up if businesses use additional products and service
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud is solving one of the biggest challenges in customer service — delivering fast, personalized, and consistent support across multiple channels.
Great Native SF Experience, But Voice Product Needs Improvement
What do you like best about the product?
Native to Salesforce application is nuce
What do you dislike about the product?
Issues with Voice product and services need attention
What problems is the product solving and how is that benefiting you?
Adding new channel for customers to get support
Highly Customizable
What do you like best about the product?
Extremely customizable for any business need
What do you dislike about the product?
There’s a lot to learn and stay up to date on.
What problems is the product solving and how is that benefiting you?
We use it for chat
Intuitive and Customisable, but Overwhelming with Too Many Features
What do you like best about the product?
It is easy to use, intuitive, and customisable to what I need for my business needs
What do you dislike about the product?
Having too many functions is good but it’s hard to know what suits my business
What problems is the product solving and how is that benefiting you?
Case management process helps with giving a complete overview of the customers background for efficient feedback management
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