Agentforce Service
Salesforce, Inc.External reviews
7,071 reviews
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External reviews are not included in the AWS star rating for the product.
Powerful Administration and Customization with Salesforce
What do you like best about the product?
I like the storage capacity of Salesforce Service Cloud, which allows me to effectively manage my customers' information. I also value the ability to process information and the tracking it provides, in addition to the customization of services that facilitates adaptation to our needs. The enhanced management of information, both at the customer and collaborator level, is extremely beneficial. I consider Salesforce to be an exceptional tool, even comparing it to a Ferrari of CRMs, for its scope and effectiveness.
What do you dislike about the product?
I think the issue of permissions for administrators can be a bit complicated and somewhat bureaucratic.
What problems is the product solving and how is that benefiting you?
I use Salesforce to better manage customer and employee information, improving organization and service, and increasing credibility.
Effective for Campaign Management, Improvement in Desired Programming
What do you like best about the product?
I love the ability to manage many campaigns at the same time and the ease of identifying emails by campaigns for different projects. I also appreciate how Salesforce Service Cloud helps us in managing important communications, such as sending event invitations and deadline reminders to our audiences.
What do you dislike about the product?
Perhaps make the scheduling of emails simpler.
What problems is the product solving and how is that benefiting you?
We use Salesforce Service Cloud to send important emails, manage campaigns, and identify emails for different projects, facilitating communication and organization.
Great Call Center Experience, No Complaints
What do you like best about the product?
Call center, console, navigation I’ll prompt
What do you dislike about the product?
Nothing nothing’s nothing nothing nothing’s
What problems is the product solving and how is that benefiting you?
Call center
Customizable and Easy Integration, but Lacks Scalability
What do you like best about the product?
Great customizable options, easy to integrate with 3rd party applications
What do you dislike about the product?
Not scalable & hard to customize all the features
What problems is the product solving and how is that benefiting you?
Improve the integration quality
Great Case Management, But Navigation Needs Improvement
What do you like best about the product?
Case management and approval process, case
What do you dislike about the product?
navigating with default page layouts and
What problems is the product solving and how is that benefiting you?
Operations management for salespeople and
Great Integration, but Needs Better Marketing Cloud Connectivity
What do you like best about the product?
It’s integrated and connected is very useful.
What do you dislike about the product?
I need to connect with marketing cloud..
What problems is the product solving and how is that benefiting you?
Connecting all customer data
Impressive AI Features and Always Ahead of the Curve
What do you like best about the product?
Their AI features are impressive, and they consistently stay ahead in this field.
What do you dislike about the product?
There isn't much to mention, but I would have appreciated a bit more guidance during the onboarding process.
What problems is the product solving and how is that benefiting you?
The customer service experience was noticeably improved.
Easy Setup and Productivity Boost for Agents
What do you like best about the product?
Easy to setup for Agents and more productive
What do you dislike about the product?
I don’t think of any product is great . All the automations makes the things easy and better every day.
What problems is the product solving and how is that benefiting you?
Case creation , Case Routing , Omni channel and ment more
The Best Tool for Case Tracking, Intuitive and Effective
What do you like best about the product?
I like that the configuration of Salesforce Service Cloud is very intuitive, which makes it easy to use from the start. I find that the tracking of internal tickets is a great advantage, helping in the efficient management of cases. Additionally, I appreciate the automatic information that agents receive, which is very convenient. For me, it is the best tool for case tracking.
What do you dislike about the product?
Everything works great
What problems is the product solving and how is that benefiting you?
I use the product for tracking internal tickets, which makes it easier for agents to have automatic access to information. It is an intuitive tool that I consider the best for case tracking.
Easy to Use, but Lacks Advanced Features Like Genetic Experience
What do you like best about the product?
The platform is easy to use, offers a better user experience, and is simple to navigate.
What do you dislike about the product?
can have additional features like genetic experience
What problems is the product solving and how is that benefiting you?
My experience with the customer service call center agent was notable. The interaction left a clear impression, and I appreciated the way the agent handled my concerns during the call.
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