Agentforce Service
Salesforce, Inc.External reviews
7,117 reviews
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External reviews are not included in the AWS star rating for the product.
Service Cloud makes it easier
What do you like best about the product?
I love how Salesforce Service Cloud seamlessly integrates with the rest of my Salesforce products giving me a breadth of information at my fingertips
What do you dislike about the product?
Some other service tools may be a bit more robust
What problems is the product solving and how is that benefiting you?
Helps customers solve issues internally easier
It's easy and allows for many apps
What do you like best about the product?
The accessibility and ease of supporting apps, low code no code
What do you dislike about the product?
Not all apps are Fedramp, not many detailed training guides
What problems is the product solving and how is that benefiting you?
Many problems
Dreamforce series
What do you like best about the product?
Field service to help with inspections and
What do you dislike about the product?
We like most of the features but moving app
What problems is the product solving and how is that benefiting you?
Inspect the vehicles
CPQ customer with Service Cloud plug in
What do you like best about the product?
As both a Revenue cloud customer and a Service cloud customer, I love that the subscriptions we quote, book and bill can be used by our support agents to support our customers!
What do you dislike about the product?
Looking forward to integrating revenue cloud further to consolidate customer assets
What problems is the product solving and how is that benefiting you?
Automated case routing and case management for faster resolution!!!!
Great Service Over All
What do you like best about the product?
Service Cloud offers robust case management, allowing support teams to handle cases from creation to resolution efficiently. It includes automation and escalation rules that streamline workflows and boost team productivity.
What do you dislike about the product?
The licensing fees for Salesforce Service Cloud can be expensive, especially for small to mid-sized businesses. Additionally, customization and third-party integrations often come with extra costs.
What problems is the product solving and how is that benefiting you?
It's solving customer request and issue.
Service Cloud Review
What do you like best about the product?
Latest features, latest Einstein features, flexibility to support multiple units of business
What do you dislike about the product?
Limitations with object fields, performance limits
What problems is the product solving and how is that benefiting you?
Customer support, issues management
An incredible way to communicate with customers.
What do you like best about the product?
How easy it is to collaborate with team members and handle customer relationships.
What do you dislike about the product?
To provide my team with a tailored service solution, it requires a dedicated SF admin.
What problems is the product solving and how is that benefiting you?
Service Cloud is facilitating the way we communicate and improve our customer relations in a very easy way.
Service cloud provides extensive functionality to meet all our demands for support.
What do you like best about the product?
Service cloud provides extensive functionality to meet all our demands for support. As our organization grew, we were able to adjust how we leveraged Service cloud to support our customers
What do you dislike about the product?
To provide tailored solutions, it will require a dedicated Salesforce Admin/Dev team
What problems is the product solving and how is that benefiting you?
Able to manage an Enterprise Contact Center, scaling for peak seasons and leveraging multiple channels.
Service cloud solves customer issues
What do you like best about the product?
Service cloud can solve multiple different customer challenges at any given point and having an Omni channel type of service really knocks out all of the key problems that you could run into as a customer service agent
What do you dislike about the product?
So one thing I don't like is that some of the crossover effects into service and sales and how licensing works in that regard but otherwise the product itself is outstanding
What problems is the product solving and how is that benefiting you?
We use service cloud voice is our main tool at the Bank to help our customers contact us and get support on a day-to-day basis
Service cloud is the best
What do you like best about the product?
The most helpful thing about service cloud is Omni routing, it ensures SLAs, and removes the job of a "router" and reduces risk of "cherry picking" cases.
What do you dislike about the product?
Live chat transfers for complex skills based routing is not a simple implementation.
What problems is the product solving and how is that benefiting you?
Helping customers resolve time sensitive problems
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