Agentforce Service
Salesforce, Inc.External reviews
7,117 reviews
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Service as should be
What do you like best about the product?
Right team working on right case at right time
What do you dislike about the product?
Nothing at all perfect experience I would strongly recommend
What problems is the product solving and how is that benefiting you?
Having appropriate team and appropriate escalation at right time
Service Cloud is the best
What do you like best about the product?
Service cloud makes case management easy.
What do you dislike about the product?
The amount of calls that it can take. Additionally, it can be costly to implement
What problems is the product solving and how is that benefiting you?
Management of user tickets, help desk for our users
Been using service cloud for more than 10 years.
What do you like best about the product?
We love being able to have all coustom interaction data in one place. Our service agents love being able to use Omni channel to get diverse types of work.
What do you dislike about the product?
We are concerned about our upcoming transition from Chat to MIAW.
What problems is the product solving and how is that benefiting you?
Case management
Experience with Service Cloud
What do you like best about the product?
The ease of attending to customer incidents
What do you dislike about the product?
Really everything is friendly but maybe a bit the cost
What problems is the product solving and how is that benefiting you?
Usability of the tool and how to
Use it
Use it
SalesForce Service Cloud is amazing
What do you like best about the product?
The demos of service cloud have been truly amazing. It is incredible what can be done on the platform and with AI. Highly recommend a demo.
What do you dislike about the product?
Nothing to dislike except the costs, but that is part of the whole package expectation
What problems is the product solving and how is that benefiting you?
Customer service
Global director of commercial systems
What do you like best about the product?
Ease of setup and configure and customize
What do you dislike about the product?
Nothing yet. Loving it all so far. Time will tell.
What problems is the product solving and how is that benefiting you?
Customer inquiries visible to leadership to improve turn times
Best tool for service
What do you like best about the product?
Service cloud is the best software for handling cases. It incorporates AI, knowledge base and omni channel technology for our fan relations representatives to solve cases quickly.
What do you dislike about the product?
Additional add ons cost extra. The price can add up quickly.
What problems is the product solving and how is that benefiting you?
Service cloud is the sole platform we use to handle cases for all of our events with can reach 20,000 attendees
I love salesforce
What do you like best about the product?
Great customer care solution and best service
What do you dislike about the product?
Omni routing customization for custom solution
What problems is the product solving and how is that benefiting you?
Great tracking and great customer service
Lakshmana experience about Service Cloud
What do you like best about the product?
Creating cases and workfloe is best in Serivce cloud
What do you dislike about the product?
Salesforce can simplify the workflow mechanism
What problems is the product solving and how is that benefiting you?
Helpful to solve customer queries
Removed team from old legacy email system
What do you like best about the product?
I love the email-to-case feature in Salesforce. It helps me collect all data for better reporting and keeps my agents experience all in one place.
What do you dislike about the product?
That you can not color code certain fields
What problems is the product solving and how is that benefiting you?
It is supporting our corporate customers and travel agents with multiple communication channels
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