Agentforce Service
Salesforce, Inc.External reviews
7,117 reviews
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Forward thinking!
What do you like best about the product?
Our company has build an AskMe platform to help our agents interact with customers.
What do you dislike about the product?
Admin struggles with some of the specialty fields that are unique to our org
What problems is the product solving and how is that benefiting you?
Helping organize our customers
Excellent
What do you like best about the product?
Rich customer experience including case management and email messaging
What do you dislike about the product?
Governance limits keeps exhausting and sometimes the UI feels exhaustive
What problems is the product solving and how is that benefiting you?
Case management and order management
Service Cloud is awesome!!
What do you like best about the product?
The integration with FSC for financial services.
What do you dislike about the product?
I dislike the limited documentation available when integrating with tools like OmniStudio.
What problems is the product solving and how is that benefiting you?
Service Cloud allows us to provide better customer service to our customers through usage of objects like cases.
Expanding my Horizons with Service Cloud
What do you like best about the product?
Ability to give and share information with agents and customers.
What do you dislike about the product?
Unable to have live, on the fly communication.
What problems is the product solving and how is that benefiting you?
Quick and easy to use responses
One-stop shop for customer service data
What do you like best about the product?
Combining Servide Cloud and Sales Cloud allows our organization to get a holistic view of customer interactions pre- and post-sales
What do you dislike about the product?
Effort to migrate existing data from Zendesk to Service Cloud
What problems is the product solving and how is that benefiting you?
Having a holistic view of customer interaction with my company within one platform
Amazing product, increases service reps productivity
What do you like best about the product?
Omichannel routing, latest features, flexibility to support
What do you dislike about the product?
Its a bit expensive, performance limitations
What problems is the product solving and how is that benefiting you?
Team collaboration, agents feel more productive
Ease of access
What do you like best about the product?
Simplicity and intuitive. Streamline activities
What do you dislike about the product?
Expensive so difficult to justify rolling out globally
What problems is the product solving and how is that benefiting you?
Standardized processes
Optimise services based on the best experiences
What do you like best about the product?
It allows service agents to be super productive and context aware
What do you dislike about the product?
The license cost could be more rationalised
What problems is the product solving and how is that benefiting you?
Personalised customer experiences
Best Service management product
What do you like best about the product?
So easy to manage services through this platform.
What do you dislike about the product?
Nothing to dislike, our customers love it.
What problems is the product solving and how is that benefiting you?
Helps to manage customer complaints seemlessly
¡Service Cloud la mejor opción!
What do you like best about the product?
I like the management that is in place for daily support to our clients, because it allows interaction in various ways. We use online chat to resolve incidents that occur and affect our clients' operations! We use cases for problems that require greater complexity and even the charter for quick interaction as well!
What do you dislike about the product?
The only disadvantage is that we still cannot use it on the cell phone for chat or line support. Everything else is very functional.
What problems is the product solving and how is that benefiting you?
Incidents that occur during the interaction we have with other systems or in the handling of the tool.
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