Agentforce Service
Salesforce, Inc.External reviews
7,117 reviews
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Just great experience with service cloud
What do you like best about the product?
The ability to keep up with case management
What do you dislike about the product?
Activity management can definitely improve
What problems is the product solving and how is that benefiting you?
No way we can keep up with cases without service cloud
Great experience
What do you like best about the product?
User friendly and easily configured with the help of trailhead
What do you dislike about the product?
So far had a great experience and nothing to dislike
What problems is the product solving and how is that benefiting you?
Helping for customers to easily contact
Great product
What do you like best about the product?
It modernizes call center operations with si
What do you dislike about the product?
It does require customization and integration
What problems is the product solving and how is that benefiting you?
It makes call center more productive
Human decisions at machine speed
What do you like best about the product?
Service Cloud is extremely valuable for our team. It categorizes the high volume of requests we receive daily so that they can be tended to most effectively.
What do you dislike about the product?
Duplicate contacts cause challenges for automated record association.
What problems is the product solving and how is that benefiting you?
It helps categorize requests so that they reach the necessary individuals.
Outstanding
What do you like best about the product?
Build on same platform as all my sales data. Makes implementing customer success programs quick and easy.
What do you dislike about the product?
I can not think of any downsides to Service Cloud.
What problems is the product solving and how is that benefiting you?
Interacting with customers and customer data internally
Service cloud experience
What do you like best about the product?
Case management
Omni channel
Field service
Knowledge article
Omni channel
Field service
Knowledge article
What do you dislike about the product?
Nothing
It the best prodicts for sergice management
It the best prodicts for sergice management
What problems is the product solving and how is that benefiting you?
Service cloud redice the case resolutions timelines
Service cloud, Bridges, the gap between our manufacturing and customers
What do you like best about the product?
Service cloud has replaced archaic systems that were mostly done in Europe. The agents have embraced it and welcome new tools to make things better. We have enhanced it with dashboards, reporting, Einstein analytics, and now we are imp voice for telephony. Service cloud metrics allow us to track where our customers are being serviced and the quality we are giving them
What do you dislike about the product?
Service cloud can be slightly limiting in that additions to the product usually require additional licenses and functionality. Some of our agents take to the standard features and some look for improvements. Once we have the implemented, I suspect that the metrics for all communication channels will help tie all the information together.
What problems is the product solving and how is that benefiting you?
Service cloud, solves the problem of having different systems, recording different problems. Instead of some coming in through ERP, some individually through email and phone, we now have features automating the tracking of all of that in our service cloud.
Excellent data platform!
What do you like best about the product?
It is extremely helpful to use with our customers.
What do you dislike about the product?
Email to case could be more robust in terms of creating flows automations.
What problems is the product solving and how is that benefiting you?
Email to case
Business Systems Analyst
What do you like best about the product?
I like how our customer data is at single place plus how are we supporting them through cases to fix their problem snd also get the data of it
What do you dislike about the product?
Sometimes there is a limit to history track the fields on the object which I dislike about it
What problems is the product solving and how is that benefiting you?
Fixing all our customer issues through cases and aldo selling our service products
Engagement tool with external partners
What do you like best about the product?
Very efficient and reliable way to build and monitor business real with external partners . Huge benefit its integration with other Salesforce clouds and aggressive roadmap to improve business.
What do you dislike about the product?
The pricing a little steep but WYSIWYG. More integrations out of the box with other tools would be great.
What problems is the product solving and how is that benefiting you?
Connecting with developer communities
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