Agentforce Service
Salesforce, Inc.External reviews
7,117 reviews
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External reviews are not included in the AWS star rating for the product.
Absolutely Amazing
What do you like best about the product?
Knowledge base and omni channel to support cases
What do you dislike about the product?
Configuration that we have do a lot to setup a process
What problems is the product solving and how is that benefiting you?
Getting all the accounts information for my each cases to generate the real time cases
Transitioning from Zendesk
What do you like best about the product?
What's most helpful is now having the ability to work the Service Request and Maintenance process directly within the platform that houses all of the data.
What do you dislike about the product?
I wouldn't call it a dislike, but it is tasking designing and implementing the SC from scratch.
What problems is the product solving and how is that benefiting you?
We will be using SC for our entire Incident/Service Request process, so it solves all the surrounding issues, including tracking, communication, reporting, escalation, etc.
Director Support Services and QA
What do you like best about the product?
The ability to align service delivery in a seemless experience for end users. The ability to continually build efficiencies for agents.
What do you dislike about the product?
Although low code, no code, it still takes time to provide solutions. The awareness is that at the executive level.
What problems is the product solving and how is that benefiting you?
Centralizing support from various manual processes.
Love service cloud
What do you like best about the product?
It helps us connect with customers and their needs in our source of truth.
What do you dislike about the product?
You need to know what you are configuring but it is easy to pick up.
What problems is the product solving and how is that benefiting you?
Case and ticket management
Great product
What do you like best about the product?
Case management and the omni channel are the best features
What do you dislike about the product?
I don't have any dis likes in the product
What problems is the product solving and how is that benefiting you?
Managing cases are the biggest challenges with one of our customer which is easily managed with salesforce. We have also implemented bot for them
Great experience with case management
What do you like best about the product?
Case management anad case routing which helped to capture different types of cases
What do you dislike about the product?
Mostly everything is good needs enhancements
What problems is the product solving and how is that benefiting you?
Capturing cases related to the products purchased
Review of Salesforce Service Cloud
What do you like best about the product?
I really like the fact that within the Salesforce platform we are able to automate, follow up and send out comminucation to our customers without the need to worry about them
What do you dislike about the product?
I don't like the limitations it actually offers, like the limited number to use email-to-case daily
What problems is the product solving and how is that benefiting you?
It saves a lot of time and gets the work done in a very easy way
Case mgt
What do you like best about the product?
Easy to use and nice to have fir customer s
What do you dislike about the product?
More automation with application programmable interfaces
What problems is the product solving and how is that benefiting you?
Case resolution
Efficiencies gained by using one system and keeping everything in one place
What do you like best about the product?
Provides our agents and our business with a single product that enables us to focus on providing a great customer and employee experiance. Helping us blaze into the future with cutting edge technology.
What do you dislike about the product?
Cost is always an issue for us. Nothing wrong with the product.
What problems is the product solving and how is that benefiting you?
Visibility of customer data and issues.
Enabling us to be proative with Churn and Risk.
As a global organisation we are able to ensure our service is consistent and to quality for all countries.
Enabling us to be proative with Churn and Risk.
As a global organisation we are able to ensure our service is consistent and to quality for all countries.
Integrated chat, tickets, Omni routing, and now AI
What do you like best about the product?
Ability for existing Administrators to easily build out and maintain a complete service solution.
What do you dislike about the product?
Routing can be challenging, and diagnosing chat traffic can be tricky
What problems is the product solving and how is that benefiting you?
Integrated platform provides unified reporting
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