Agentforce Service
Salesforce, Inc.External reviews
7,085 reviews
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External reviews are not included in the AWS star rating for the product.
We implement service cloud for customers and have seen the benefits
What do you like best about the product?
It is very cuatomizable. You can have more workflows
What do you dislike about the product?
It already has the basic functionalities
What problems is the product solving and how is that benefiting you?
It's solving the speed of response and troubleshooting cases
Comprehensive Customer Service with Marketing Insights
What do you like best about the product?
As a marketer I love service cloud's ability to provide a 360-degree view of the customer, enabling personalized marketing strategies that resonate more deeply with the audience. By integrating customer service data with marketing efforts, it becomes easier to understand customer needs and behaviors, allowing for more targeted and effective campaigns. The AI-driven insights and automation features help identify trends and customer pain points, which can be addressed through tailored marketing messages and proactive service solutions. This not only improves customer satisfaction but also fosters loyalty, ultimately driving better marketing ROI.
What do you dislike about the product?
There's a big learning curve on this and other salesforce products so it's not easy to get started
What problems is the product solving and how is that benefiting you?
There always been a lack of alignment and seamless communication between marketing and customer service teams. With Service Cloud, we can gain access to valuable customer service data, such as common inquiries, feedback, and support case histories.
This app helped our Trust division organize their workflow and streamline efficiencies.
What do you like best about the product?
The ability to use Email 2 Case to help manage all email requests.
What do you dislike about the product?
Need more functionality to help the duplicate ticket issue
What problems is the product solving and how is that benefiting you?
We get so many email requests both internally and externally that the product helped streamline our processes.
Great
What do you like best about the product?
It's great with agentforce and prompt builder
What do you dislike about the product?
Cost of f the product is little high which need
What problems is the product solving and how is that benefiting you?
Benefiting resolving more case
Automation
What do you like best about the product?
The power of automation, and being able to speed up work on front end
What do you dislike about the product?
Need for more flexablity with picklist values
What problems is the product solving and how is that benefiting you?
Having information when on a call depending on input
Simple and scalable
What do you like best about the product?
The best part of Service Cloud is the ability to scale our operations with an easy to use tool, with amazing customization for our unique business needs
What do you dislike about the product?
While the experience translates easily from other clouds, the UI can feel out of date compared to other service vendors
What problems is the product solving and how is that benefiting you?
Service Clouds helps us to engage and solve issues with our customers, both internal and external. Solving issues is our #1 priority
Super Service
What do you like best about the product?
That I can leverage it for my end user AND my team!!the abilitybtonhave all types of service in one place b
What do you dislike about the product?
Nothing. Truly.i think that it is easy to use and easy to leverage.
What problems is the product solving and how is that benefiting you?
Able to automate queue assignments. Able to provide easy knowledge articles to help my team as well as put end user.
Everything is at the reach of a button!
What do you like best about the product?
Everything is at the reach of a button! Love how easy it's to navigate and access. My coworkers love it.
What do you dislike about the product?
It's a bit difficult at first but once you have the hang of it it's great!
What problems is the product solving and how is that benefiting you?
Client data profile. Helps us keep internal updates of clients and services received.
Makes customers feel happy after sales
What do you like best about the product?
The best aspect of Salesforce Service Cloud is its ability to deliver a 360-degree view of the customer, enabling seamless, personalized customer support. With powerful automation tools like case management, AI-powered Einstein Bots, and omnichannel routing, it ensures quicker resolution times and enhanced customer satisfaction. Its scalability, integrated knowledge base, and self-service options also empower teams to work efficiently, while analytics and reporting provide valuable insights to continuously improve service delivery. The overall flexibility and customization make it ideal for businesses of all sizes.
What do you dislike about the product?
One downside of Salesforce Service Cloud is its complexity, which can require significant time and resources for proper setup and customization. But once set up is done everything will be awesome
What problems is the product solving and how is that benefiting you?
Helping us to answer the customer queries on how our product works and how that keeps their internet secure
Never seen such technology conference
What do you like best about the product?
Information
Marketing
Knowledge sharing
Marketing
Knowledge sharing
What do you dislike about the product?
All us good. Salesforce is amazing.
Makes it easy for implementing
Makes it easy for implementing
What problems is the product solving and how is that benefiting you?
Case mgmt
User mgmt
User mgmt
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