Agentforce Service
Salesforce, Inc.External reviews
7,085 reviews
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Love using service cloud!
What do you like best about the product?
The functionality for routing, skills, cases.
What do you dislike about the product?
That I am not currently using it at my company I am at.
What problems is the product solving and how is that benefiting you?
Chat was awesome to implement and very helpful. So was knowledge
Service cloud
What do you like best about the product?
Very rapid responses and ease of use for end users
What do you dislike about the product?
The configuration isn't easy anymore. Develop and maintenance can be a pain
What problems is the product solving and how is that benefiting you?
Rapid resolution of patient cases and response.
Account Executive
What do you like best about the product?
What I like best is its ability to provide a 360-degree view of the customer. It allows businesses to deliver personalized support by centralizing all customer interactions, whether through email, phone, chat, or social media, all into one platform. This enables customer support teams to react more efficiently, anticipate customer needs, and build stronger relationships.
Additionally, its current automation features, such as AI-powered chatbots and workflows, help reduce manual tasks, improving both agent productivity and customer satisfaction.
One of my favorite SF clouds :)
Additionally, its current automation features, such as AI-powered chatbots and workflows, help reduce manual tasks, improving both agent productivity and customer satisfaction.
One of my favorite SF clouds :)
What do you dislike about the product?
1. The platform has a steep learning curve, especially for those who are not familiar with Salesforce. The sheer number of features and customization options can be overwhelming for new users or smaller teams.
2. Service Cloud can be expensive, especially as a business grows and needs more advanced features, integrations, and user licenses. For small businesses, the pricing might be prohibitive.
3. Customization challenges such while it’s highly customizable, making it often requires the expertise of a Salesforce developer, which can add time and costs.
2. Service Cloud can be expensive, especially as a business grows and needs more advanced features, integrations, and user licenses. For small businesses, the pricing might be prohibitive.
3. Customization challenges such while it’s highly customizable, making it often requires the expertise of a Salesforce developer, which can add time and costs.
What problems is the product solving and how is that benefiting you?
1. It consolidates customer information from various channels into one unified platform. It eliminates the problem of scattered data across different systems, improving the efficiency of resolving customer issues.
2. By standardizing service processes and integrating AI-powered tools like chatbots and automated workflows, Service Cloud ensures consistent support experiences. This leads to faster response times, fewer errors, and overall improved customer satisfaction.
3. The platform automates routine tasks, such as case routing, email responses, and knowledge base updates, freeing up agents to focus on more complex issues. This enhances productivity and reduces burnout for support teams
2. By standardizing service processes and integrating AI-powered tools like chatbots and automated workflows, Service Cloud ensures consistent support experiences. This leads to faster response times, fewer errors, and overall improved customer satisfaction.
3. The platform automates routine tasks, such as case routing, email responses, and knowledge base updates, freeing up agents to focus on more complex issues. This enhances productivity and reduces burnout for support teams
Love the ease of use
What do you like best about the product?
I like the ability to assign cases to queues of agents.
What do you dislike about the product?
Unclear about pricing structures for ancillary functionality.
What problems is the product solving and how is that benefiting you?
I used this to mock up a solution for the city of Honolulu
Service Cloud always delivers!
What do you like best about the product?
I love how Service Cloud can pull all customer data together and work with the full Customer 360 to help make informed service decisions and customer experiences. I also love the external integrations we have in place with tools like Slack, Tableau, and other tools
What do you dislike about the product?
Sometimes there is so much possible that it's hard to figure out what's the best feature to implement next to move the needle.
What problems is the product solving and how is that benefiting you?
Helping us manage our overall customer journey from implementation to ongoing support and growth
Great tool for CS
What do you like best about the product?
The best part of Salesforce Swrvice Cloud is that I can see the history of the case all in one place
What do you dislike about the product?
Nothing comes to mind that I dislike about Service Cloud.
What problems is the product solving and how is that benefiting you?
I can keep track of the Customer Onboarding Case all in one place.
Seamless customer care experience
What do you like best about the product?
Strong cababilities for customization and automation
What do you dislike about the product?
Should be enhanced by an embed middleware like mulesost
What problems is the product solving and how is that benefiting you?
Case management and history
Service Cloud Brings All Information to Agents
What do you like best about the product?
The Console Apps such as Service Console that opens up records and related records in tabs and subtabs to reduce the amount of time in record switching.
What do you dislike about the product?
Lightning record page performance due to component loading time.
What problems is the product solving and how is that benefiting you?
Pull in Account, contact, Service contacts, Assets andv work orders for agents to take quick glance and help customers with informed actions.
A fantastic platform for service users
What do you like best about the product?
One single place to store everything! I love being able to find every case.
What do you dislike about the product?
Not much tbh, its a great tool that i would always recommend
What problems is the product solving and how is that benefiting you?
Storing customer conplaints in a single place
Best customer experience platform
What do you like best about the product?
It is easy to use, and fast to set up! Great
What do you dislike about the product?
Nothing much, sometimes it's abit hard to build flows.
What problems is the product solving and how is that benefiting you?
We have a high load of customer enquiries and we use this to respond.
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