Agentforce Service
Salesforce, Inc.External reviews
7,085 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce Product Manager for Automotive Parts and Service
What do you like best about the product?
It is intuitive and enables my field managers to manage their customer cases while also getting a holistic 360 view of the customer
What do you dislike about the product?
There are no features I dislike at this time
What problems is the product solving and how is that benefiting you?
Keeping a full view of the customer while automating case and contact management across all teams
Reviwing this helpful friend of mine
What do you like best about the product?
Its so good, my customers are getting A grade service once we switched to Service Cloud
What do you dislike about the product?
Its amazing, no issues so far my customers are happy ans so am i
What problems is the product solving and how is that benefiting you?
Letting my customer do self service and help themselves
Development purpose
What do you like best about the product?
You can find real examples to use that for development purpose
What do you dislike about the product?
Some default options are giving troubles
What problems is the product solving and how is that benefiting you?
Sometimes we are getting error notices from our customer and using service cloud for this
The best tool that is available to quickly address, solve customer queries.
What do you like best about the product?
Easy to use, customization capabilities.
What do you dislike about the product?
Requires highly skilled team to maintain the platform
What problems is the product solving and how is that benefiting you?
Easily routing the customer cases to the right team
The go-to service platform
What do you like best about the product?
Endless possibilites to automate agents' tasks and customie service console
What do you dislike about the product?
More built in time tracking solutions would be nice
What problems is the product solving and how is that benefiting you?
Making every day tasks for agents easier
Great product, best for telco
What do you like best about the product?
Flexibility,
Integration with instant messaging channels
Integration with instant messaging channels
What do you dislike about the product?
Cost, on top of other sfdc products.
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What problems is the product solving and how is that benefiting you?
Outbound campaigns
Service cloud
What do you like best about the product?
Salesforce Service Cloud streamlines customer support with efficient case management, offering a consolidate customer data across multiple devices and channels. What I like the most is it's automation tools handle routine tasks, reducing workload, while seamless integration with other platforms ensures smooth data flow. I also like the platform is highly customizable, allowing businesses to tailor it to their needs, and its robust analytics provide real-time insights for improving service delivery
What do you dislike about the product?
I think that, maight dislike the steep learning curve, especially for new users, and the cost of implementation and ongoing customization can also be a downside for smaller businesses
What problems is the product solving and how is that benefiting you?
Streamline customer support and interactions with parents and students. It help to organiza all student data, speed up response time and 360 degree view to see the student journey from pre-admissions to graduation.
Service cloud review
What do you like best about the product?
Powerful tool that helps bring together customer service and engagement processes into a seemless process
What do you dislike about the product?
Nothing. It's a fantastic product and highly recommend
What problems is the product solving and how is that benefiting you?
Helping automate and standardise our customer service process
Easy to use
What do you like best about the product?
It's easy to configure and use. It's helpful to have a starting point with status and such but it's also incredibly easy to customize it to your businesses needs.
What do you dislike about the product?
It's difficult for our users to merge cases so our case numbers are often inflated.
What problems is the product solving and how is that benefiting you?
Encouraging self service for our clients
Salesforce Service Cloud
What do you like best about the product?
Salesforce Service Cloud helps me to manage all 3 of my Customer Support Teams. Using the Kanban view, I can see the status of open cases for all 3 teams and can provide feedback to assist agents with managing and closing cases quickly.
What do you dislike about the product?
Managing cases takes a lot of clicks, even with dependencies in place. Admittedly, this may be minimized by the use of AI.
What problems is the product solving and how is that benefiting you?
I manage 3 support teams: Customer Experience, Technical Support, and Order Management. Salesforce helps me to assist all 3 teams with managing cases, run reports, and keep executives updated on case management. I also manage Leads, Campaigns, and a Partner Program. Service Cloud helps me to connect support cases and customer orders to partner and end-user accounts. And helps me to make this information available to my Field Sales and Engineer Teams which creates a full 360 support via phone, email, chat, and in-person.
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