Agentforce Service
Salesforce, Inc.External reviews
7,085 reviews
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Data harmonization
What do you like best about the product?
Ability to harmonize data all into one place without have to go to multiple sources
What do you dislike about the product?
Tracking ability can be a little off. Room for improvement
What problems is the product solving and how is that benefiting you?
Salesforce service cloud is solving insights into campaign data
Easy access to customer history
What do you like best about the product?
Not having to work out of email, searching for customer history to get a sense of what I need to help resolve cases
What do you dislike about the product?
Sometimes security and staying logged in can be frustrating
What problems is the product solving and how is that benefiting you?
Organization of customer data and relationship history
Great Customer Serivce Tool
What do you like best about the product?
One stop shop for end to end management of the customer service workflow.
What do you dislike about the product?
The user interface could be simplified as well as perform a little better
What problems is the product solving and how is that benefiting you?
Customer service chat and case management
Great tool
What do you like best about the product?
The ability to connect everything. Love that it is evolving
What do you dislike about the product?
Nothing. It is a great tool. Connects all the data
What problems is the product solving and how is that benefiting you?
The ability to give agents access to phone calls, SMS and chat.
Financial Services Cloud improves our ability to serve our clients
What do you like best about the product?
Financial Services Cloud allows us to identify the intricate relationships between our client households, which was not possible in our previous integration.
What do you dislike about the product?
Although FSC has done everything we've asked of it, the downside is the amount of additional development needed to get us there.
What problems is the product solving and how is that benefiting you?
Identifying intricate client relationships among households is key for our industry. The FSC relationship tree makes this possible. This benefits us by enabling us to understand family connections and understanding where future business opportunities lie.
Straight forward easy to understand user experience
What do you like best about the product?
The interconnected way all of the tools work together and speed to which reps can respond to customers.
What do you dislike about the product?
We really have not identified things we do not like but linking intergrations have been a hurdle.
What problems is the product solving and how is that benefiting you?
Allows us the opportunity to connect the back and from office together.
Easy to implement and maintain
What do you like best about the product?
The implementation and maintenance is super easy. You can automate the repeating stuff.
Helps employees to be productive.
Helps employees to be productive.
What do you dislike about the product?
Nothing as such in my knowledge. Customizing has been pretty smooth
What problems is the product solving and how is that benefiting you?
Case assignment, automating
Service Cloud: The Software That Fits Like a Tailored Suit
What do you like best about the product?
Service Cloud is an extremely flexible product, customizable by all types of experts, both developers and admins. Our company, like a tailor, crafts solutions based on the client's needs, leveraging all the tools that Service Cloud provides.
What do you dislike about the product?
The sharing visibility of the product object needs more work; currently, we can't manage private sharing.
What problems is the product solving and how is that benefiting you?
Connect the customer with the support, for an immediate resolution of every issue
Solid solution
What do you like best about the product?
Able to get fast answers when I need them
What do you dislike about the product?
I do not have a least favorite feature of service cloud
What problems is the product solving and how is that benefiting you?
It's allowing me to find solutions as I need them.
A single unified Customer Service Agent
What do you like best about the product?
Case routing automation and mobile app support
What do you dislike about the product?
High cost is too prohibitive. The cost becomes very difficult for us to justify its usages.
What problems is the product solving and how is that benefiting you?
We are using SalesForce Service cloud in conjunction with SalesForce CRM
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