Agentforce Service
Salesforce, Inc.External reviews
7,085 reviews
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Service cloud
What do you like best about the product?
It's one place to provide customer journey for the agents with low level coding and with this new agentforce , it's going to benifit while reducing time
What do you dislike about the product?
Nothing as such..it's really nice to work on service cloud
What problems is the product solving and how is that benefiting you?
It's providing platform for agent
Best product for all your service needs
What do you like best about the product?
The convenience and eas of use of the product
What do you dislike about the product?
Nothing stands out at this time. It is a well built product
What problems is the product solving and how is that benefiting you?
It helps to have a centralized and easy to use location
Future of Finsrv
What do you like best about the product?
The automation and registration in the cloud
What do you dislike about the product?
The cost of hiring and training staff to develop on the cloud.
What problems is the product solving and how is that benefiting you?
We are able to lower our physical agent count
Top cloud
What do you like best about the product?
Easy to use and value added fast........
What do you dislike about the product?
Sometimes conplex to integrate voice....
What problems is the product solving and how is that benefiting you?
Solve faster
Service Cloud for customer service
What do you like best about the product?
Service cloud CRM capabilities are the best
What do you dislike about the product?
There are not much things to dislile about it
What problems is the product solving and how is that benefiting you?
providing data model for marketing cloud
Love service cloud
What do you like best about the product?
Service cloud works great for us for handling inbound customer cases and allows the team to easily prioritize followups
What do you dislike about the product?
It can be confusing for agents tk switch back and forth between apps
What problems is the product solving and how is that benefiting you?
Documentation requests, complaints, and cases
Amazing customer service platform
What do you like best about the product?
Sales and support data available at one single system
What do you dislike about the product?
Sometimes it's slow and have limitations
What problems is the product solving and how is that benefiting you?
Case routine and support success
Salesforce service cloud
What do you like best about the product?
Salesforce low code platform help us deliver fast
What do you dislike about the product?
Licenses are expensive. All the rest is good
What problems is the product solving and how is that benefiting you?
Mobile compatible
Great product, endless possibilities
What do you like best about the product?
The ease to customize, endless options to provide best case outcomes for end users and clients. Overall big fan a d lots of success with the product
What do you dislike about the product?
Some of the consumption based pricing, not many negatives
What problems is the product solving and how is that benefiting you?
Using as full ERP for business, providing many different company functions
Love service cloud
What do you like best about the product?
I like how easy to get things stood up. Once you understand queues using tools like Omni is super easy
What do you dislike about the product?
It's pretty expensive at list price but once you factor in the cost of developing the solutions for other tools it's way cheaper
What problems is the product solving and how is that benefiting you?
We can report ok icidents and manage problems at scale
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