Agentforce Service
Salesforce, Inc.External reviews
7,085 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Easy to Use and Configurable, but Sometimes Slow with Buggy Lighting
What do you like best about the product?
The ease of use and configurability make this a good choice for developers, admins, and users alike.
What do you dislike about the product?
Sometimes it can be quite slow, and the lighting may appear a bit buggy.
What problems is the product solving and how is that benefiting you?
We streamlined our operations in a significantly faster way compared to more manual alternatives.
Great Case Management and Routing, but Omni Channel Needs More Features
What do you like best about the product?
The case management, omni channel, email to case and and how the routing works. agent onboarding and email posts
What do you dislike about the product?
Omni channel has lots of limitations, we should have more functionality around it.
What problems is the product solving and how is that benefiting you?
I am using service cloud to handle our support for end users.
Omni Channel Routing Saves Time, but Migration to Knowledge Is Complex
What do you like best about the product?
Omni channel routing saves a ton of time and manual work from our team.
What do you dislike about the product?
Complexity of migrating to knowledge - too many steps
What problems is the product solving and how is that benefiting you?
We are able to bring client needs into our crm and show the entire customer journey
Powerful Case Management with High Customization Complexity and Cost
What do you like best about the product?
Offers powerful case management, omnichannel support, and AI-driven insights to enhance customer service efficiency and satisfaction.
What do you dislike about the product?
Can be complex to customize and integrate, and licensing costs may be high for small or mid-sized businesses.
What problems is the product solving and how is that benefiting you?
effective case management
Great Automation, but Some Drawbacks
What do you like best about the product?
Automation Capability allows for seamless information sharing
What do you dislike about the product?
Can be confusing to set up platforms within the platform
What problems is the product solving and how is that benefiting you?
Helps me manage sales leads
Great for Team Organization, but Setup for Certain Clients Is Challenging
What do you like best about the product?
I like that it keeps our care teams organized and streamlines processes
What do you dislike about the product?
It requires our residential and government agg clients to be in sf so that was a big lift to get all of the correct info
What problems is the product solving and how is that benefiting you?
customer service times
Efficient Work Order Tracking, but License Management Needs Improvement
What do you like best about the product?
It's very straightforward to keep track of customer work orders and upcoming inspections. The process is simple and efficient, making it easy to stay organized.
What do you dislike about the product?
Managing licenses for a larger organization can be quite challenging.
What problems is the product solving and how is that benefiting you?
I use it to track work orders and inspections, as well as to serve as a repository for service knowledge.
Great for Call Centers, but Can Be Complicated at Times
What do you like best about the product?
It it awesome and helps my call centers in easy helps and guidance to customers
What do you dislike about the product?
It can be complicated at times while helping the customers and call center agents
What problems is the product solving and how is that benefiting you?
Customer support and call center
Comprehensive Information Integration Enhances Use Cases
What do you like best about the product?
All the essential and interconnected information is readily accessible, making it easy to leverage for various use cases.
What do you dislike about the product?
There isn't really anything significant, but perhaps the screen flows could be improved.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud has enabled us to provide better support to our customers.
Essential tool, but customizations and extra packages frustrate
What do you like best about the product?
For us, it is an essential tool for customer management and for creating an integrated CRM.
What do you dislike about the product?
Many of the customizations, when they involve consulting, end up being more labor-intensive than actually adding value. Furthermore, the fact that we always need to purchase an additional package to evolve makes it seem like nothing is complete.
What problems is the product solving and how is that benefiting you?
The management of customer information is efficient.
showing 1,271 - 1,280