Agentforce Service
Salesforce, Inc.External reviews
7,085 reviews
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External reviews are not included in the AWS star rating for the product.
I love Salesforce Service App
What do you like best about the product?
How easy it is to use for field service and how it works with sales
What do you dislike about the product?
Nothing! It's amazing! It works exactly as expected
What problems is the product solving and how is that benefiting you?
Field service mobile and part inventory
The best customer service tool
What do you like best about the product?
The unified vision in the attention console.
What do you dislike about the product?
I would improve the omnichannel experience with voice and the rest of the channels.
What problems is the product solving and how is that benefiting you?
Unified vision and personalized attention
Salesclodu
What do you like best about the product?
Easy configuration, report, dashboards, setup
What do you dislike about the product?
No code version. It's a mainly problem for that
What problems is the product solving and how is that benefiting you?
Manage a lot of task and cases
Great tool for our org
What do you like best about the product?
One system to manage a case from start to finish
What do you dislike about the product?
We struggle with warm transfers on cases and the process to close a case seems too cumbersome
What problems is the product solving and how is that benefiting you?
One ecosystem for case management. Much more advanced than a shared email inbox
Service Cloud
What do you like best about the product?
Helping customers with the issues their facing. Tracking which issues are common and document fixes on the cases
What do you dislike about the product?
Easy to use with the console view. Good at assigning to agents who can work on the issues
What problems is the product solving and how is that benefiting you?
We use service cloud with experience cloud to get complaints from customers. Sp we can help customers fix the issues they're fixing and assign to an expert
Servicecloud makes services much easier.
What do you like best about the product?
How easy it is to use and how it organizes data.
What do you dislike about the product?
Nothing! It's great, bit of a learning curve.
What problems is the product solving and how is that benefiting you?
Makes it easier to engage with customers for support
Easy to use
What do you like best about the product?
360 customer experience: everything in one place
What do you dislike about the product?
User interface could be modernised a bit
What problems is the product solving and how is that benefiting you?
Customer complaints, product reviews, engagement
Service cloud is the best
What do you like best about the product?
It has improved our operational teams overall efficiency by over 80%. That's just with out of the box basic features. Can wait to see how much more we can deliver for our teams in the future.
What do you dislike about the product?
Limited amount of self service actions without admin certification
What problems is the product solving and how is that benefiting you?
Self service reporting and dashboard creating.
Great Customer Experience
What do you like best about the product?
Allow you to engage with yout customers in a very efficient And agile way!
What do you dislike about the product?
Nothing, it's a great tool! Very usefull to Manager your business.
What problems is the product solving and how is that benefiting you?
Improving Customer experience
Organized Easy setup, onboarding training required
What do you like best about the product?
Just unbelievably easy once it's setup and running. A team to help build and guide the setup is absolutely necessary, but not overly difficult
What do you dislike about the product?
Initial Setup can be complex for some but help is available
What problems is the product solving and how is that benefiting you?
Customer service questions and issues. Ease of providing quick 360 support for the customer
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