Agentforce Service
Salesforce, Inc.External reviews
7,085 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great!
What do you like best about the product?
Can be configured to suit our needs, great product!
What do you dislike about the product?
Nothing, we like to use it and don't have any complaints.
What problems is the product solving and how is that benefiting you?
Case management is used to manage internal requests
Service Cloud admin
What do you like best about the product?
Easy to use and easy to implement with clicks not code.
What do you dislike about the product?
Like most things, there is a learning curve.
What problems is the product solving and how is that benefiting you?
Help students when they need help
Amazing end to end customer service
What do you like best about the product?
Ability for clients to log cases, view cases in experience cloud and provide knowledge
What do you dislike about the product?
Time to build out product out and to gather knowledge
What problems is the product solving and how is that benefiting you?
Case management and customer satisfaction
Love sales force
What do you like best about the product?
Love how easy it is to have my cases in one area
What do you dislike about the product?
It works great, just a bit slow at times
What problems is the product solving and how is that benefiting you?
It's helping me track my support needs
Amazing
What do you like best about the product?
I love the new Service Agents that helps service reps save time and help more of their customers.
What do you dislike about the product?
I love most things but I think creating bots might be a little easier. But I think that's all going to change with Agentforce
What problems is the product solving and how is that benefiting you?
Service Cloud solves keeping track of all of the cases from incident creation to resolution.
E-mail to case
What do you like best about the product?
The email to case feature was a game changer where we were able to eliminate tools in our journey and centralized everything within salesforce
What do you dislike about the product?
Nothing up to now. I'm still new user. But if the rest brings as much value as what we got with email to case, I'm sure I'll be very happy about it
What problems is the product solving and how is that benefiting you?
With email to case all the data is easily accessible trough one tool
Service Cloud is Awesome
What do you like best about the product?
Full featured offering for customer support.
What do you dislike about the product?
Nothing. I think Service Cloud is great.
What problems is the product solving and how is that benefiting you?
Enables our support staff to efficiently solve problems for clients
All-Around Excellence in Customer Service
What do you like best about the product?
Salesforce Service Cloud efficiently manages customer inquiries, routes them to the right agents, provides a centralized knowledge base, leverages AI for automation, integrates with other tools, and supports mobile access.
What do you dislike about the product?
I actually like everything about Salesforce Service Cloud!
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud streamlines customer inquiries, integrates multiple communication channels, automates tasks, provides a knowledge base, and offers analytics, enhancing overall service efficiency and satisfaction.
We use service cloud in our organization to handle all the customer cases and service
What do you like best about the product?
Customer engagement. We use service cloud for all our software product customer service
What do you dislike about the product?
Nothing so far. All going good..........
What problems is the product solving and how is that benefiting you?
Entitlement and Asset
Architect
What do you like best about the product?
I love Service cloud for many reasons
1.omni channel
2.Case management becomes super easy
3. Creating cases just via web or email
1.omni channel
2.Case management becomes super easy
3. Creating cases just via web or email
What do you dislike about the product?
Email to cases , more field mapping is needed
What problems is the product solving and how is that benefiting you?
Case management routing became easier
showing 1,251 - 1,260