Agentforce Service
Salesforce, Inc.External reviews
7,085 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Salesforce cases for client support
What do you like best about the product?
Email to case, case routing, auto response rules help route cases to the correct queues.
What do you dislike about the product?
Ease of case creation, case routing and integrating with Agentforce ai
What problems is the product solving and how is that benefiting you?
Client support, financial products support
Service cloud Overview
What do you like best about the product?
The overall Omnichannel experience and customer 360
What do you dislike about the product?
Inability to customize social service injections. Sprout is a good tool but could be more native
What problems is the product solving and how is that benefiting you?
Case management and service got recently
Best in Service on the Service Cloud
What do you like best about the product?
Salesforce Service Cloud allows our 24/7/365 client services organization to help high profile clients efficiently and knowledgeably!
What do you dislike about the product?
I do not have any pieces of Servicr Cloud that I dislike.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud is developing around the Omni Channel Supervisor to make that experience more user friendly.
Service cloud
What do you like best about the product?
Helps service customers better and faster
What do you dislike about the product?
More improvements needed for service cloud
What problems is the product solving and how is that benefiting you?
Solving customer Service
Excelent!
What do you like best about the product?
Onmichannel, cases, easier, practice and real time
What do you dislike about the product?
Nothing, its a great tool
I think it is perfect
I think it is perfect
What problems is the product solving and how is that benefiting you?
Customer success
Service Cloud centralized our CS team!
What do you like best about the product?
I love the Omni-channel functionality that allows our reps to work seamlessly across channels and work hundreds of cases per day!
What do you dislike about the product?
I really dislike the auto-opening functionality that is not customizable to turn off! We want to auto accept cases, but not always auto-open.
What problems is the product solving and how is that benefiting you?
Centralizing channels into Salesforce. This creates less channels for me as the Admin to manage - it's all in one place in Salesforce!
Service cloud is a great space to manage a client interactions and see a 360 view of our clients
What do you like best about the product?
Love the ease of seeing the client and reporting options to track interactions. The bot has been great in answering easy questions and freeing up our agents for higher value interactions with our clients.
What do you dislike about the product?
It is hard to set up features sometimes without a lot of discovery.
What problems is the product solving and how is that benefiting you?
Our self service is saving 50% of agent chat cases.
Great Customer Experience
What do you like best about the product?
The way that a case can be created and how seamlessly it is integrated within the crm in a single application has helped the users and business a lpt in solving the cases faster
What do you dislike about the product?
If there is way to reroute cases other than using case routing rules and even in case routing rules if we can refer to other child object details it would be great.
What problems is the product solving and how is that benefiting you?
The standard one and also the capability of integrations.
Business Analyst
What do you like best about the product?
The ability for reps to have access to information to help customers.
What do you dislike about the product?
A little confusing between FSL and Sercice Cloud.
What problems is the product solving and how is that benefiting you?
Combination of information into one system.
Service Cloud is a must
What do you like best about the product?
Service cloud allows our agents to easily maintain all cases related to our customers and manage issues related to their travelers. It's a one stop shop
What do you dislike about the product?
There have been no downsides or issues experienced
What problems is the product solving and how is that benefiting you?
Issues related to customer travel
showing 1,221 - 1,230