Agentforce Service
Salesforce, Inc.External reviews
7,085 reviews
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External reviews are not included in the AWS star rating for the product.
Guiding patients to therapy quickly
What do you like best about the product?
It's allows us to connect our patients to their therapies quicker. Integrating with JCP, Payers and more seamlessly.
What do you dislike about the product?
Enhancing "legacy" design to updated optimized ways within the platform quickly against growing demand.
What problems is the product solving and how is that benefiting you?
Connecting patients, HCP, Payers, and its data all in one location.
Intuitive and efficient U
What do you like best about the product?
Intuitive and easy to use user interface, dynamic forms showing contextual information and complete 360 view of previous interactions with the customer.
I also like that tabs are grouped under account in sales console.
I also like that tabs are grouped under account in sales console.
What do you dislike about the product?
Maybe it would be nice to have better path component that is showing different statuses depending where you are in case resolution e.g. reopen should not be visible for new case that previously wasn't saved.
What problems is the product solving and how is that benefiting you?
Efficient Customer complaint management
Our team loves the flexibility of Service Cloud
What do you like best about the product?
Our teams really appreciate the high level of customization we can achieve with Sales Cloud. Especially how we can connect to customer data and use managed packages like Sinergify to connect with our development teams who use other tools.
What do you dislike about the product?
We really like it. We don't have things we dislike.
What problems is the product solving and how is that benefiting you?
It facilitates solving our customers' concerns.
Amazing product
What do you like best about the product?
Our field service team is a great asset and it's bringing the attention to them
What do you dislike about the product?
Integration always takes time it's the same with every product
What problems is the product solving and how is that benefiting you?
Gaining insight from our field service team
Service Cloud is Great
What do you like best about the product?
It's highly customizable to whatever your business model may be.
What do you dislike about the product?
Some of the limitations around viewing and modifying things related to Service Cloud, like email messages.
What problems is the product solving and how is that benefiting you?
It makes reporting and gaining insight into what our customers contact is about very easy.
Long time ServiceCloud User!
What do you like best about the product?
Enhancements to Case Management and integration with Slack has been a game changer.
What do you dislike about the product?
Data cleanup needed due to tech debt with older implementations.
What problems is the product solving and how is that benefiting you?
Brings information from multiple SoRs into one place for our Agents.
Amazing employee experience
What do you like best about the product?
Service console. Maximizing productivity
What do you dislike about the product?
Easy to configure gives possibility to overcomplicate things
What problems is the product solving and how is that benefiting you?
Self service
Excellent!
What do you like best about the product?
Salesforce service is the industry leader in providing excellent services.
What do you dislike about the product?
Nothing, it's a great product! I love using Salesforce service cloud.
What problems is the product solving and how is that benefiting you?
Customer service
Service Cloud
What do you like best about the product?
Usability and possibility to scale up easily
What do you dislike about the product?
I can say I'm overall very happy with Service
What problems is the product solving and how is that benefiting you?
Managing dirrerent teams in dinferrent locations
Helping Customers
What do you like best about the product?
Ability for service reps to be freed up to better help customers
What do you dislike about the product?
Nothing at this moment that I can think of
What problems is the product solving and how is that benefiting you?
Routing new cases to appropriate agents
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