Agentforce Service
Salesforce, Inc.External reviews
7,085 reviews
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External reviews are not included in the AWS star rating for the product.
Empower with Salesforce Service Cloud
What do you like best about the product?
It offers a self-driven case management system, streamlining customer success and ensuring top-tier service.
What do you dislike about the product?
Cost can be a majot factor to implement service cloud.
What problems is the product solving and how is that benefiting you?
It is providing 360 view which is very much beneficial.
Customer satusfaction 360
What do you like best about the product?
I love the ability to have a holistic view of the customer I'm working with all on one screen.
What do you dislike about the product?
I have yet to find something that has not benefited my ops team in making them more efficient.
What problems is the product solving and how is that benefiting you?
Our ability to see all cases a given client is having in a central place. Being able to monitor our response times to ensure our resolution is timely.
Life changing and has change my day-to-day work
What do you like best about the product?
It is easy to use, and it keeps on my contacts in order.
What do you dislike about the product?
At the moment, there is nothing I dislike about it.
What problems is the product solving and how is that benefiting you?
It has improved our recruitment efforts and the way we assist students my case managing
Great for Integration!
What do you like best about the product?
Comprehensive integration capabilities. It allows seamless connections with various systems and applications
What do you dislike about the product?
Customization of LWC standard components can prove difficult
What problems is the product solving and how is that benefiting you?
Allow customers to connects easily with us and track their cases
Service Cloud Review
What do you like best about the product?
It provides omni channel routing, slas and milestones out of the box
What do you dislike about the product?
Implementation requires expertise, it is not as easy as marketed
What problems is the product solving and how is that benefiting you?
Helps triage issues and allows agents to resolve them quickly.
Amazing case management system
What do you like best about the product?
We use Service cloud to manage thousands of customer cases and allow our support advocates to effectively help our customers.
What do you dislike about the product?
I would like to see a streamlined strategy for using queues, public groups and custom record sharing. More importantly please work on the secondary skill based routing. Tried a new skill based routing with enhanced omni -channel but it didn't quite work.
What problems is the product solving and how is that benefiting you?
We have all customer related cases in Salesforce and it's easy to manage and help with customer needs.
Service Cloud offers many functionalities
What do you like best about the product?
The huge amount of possibilities like omni channel
What do you dislike about the product?
Few feature still not available in Lightning Experience
What problems is the product solving and how is that benefiting you?
Customer support is made easyJet, our agents can work efficiënter.
Great
What do you like best about the product?
We can manage more cases in less time with the correct case management
What do you dislike about the product?
At This moment all is working great with service cloud
What problems is the product solving and how is that benefiting you?
All questions about our first level services
Great experience and customization
What do you like best about the product?
One of the great things about using service could is it's customozability. Core functions lay a great foundation but then within service cloud I am able to cater and build out as needed for my organization to meet everyone's needs.
What do you dislike about the product?
Some of the custom object data limits to get in the way in terms of customer fields allowed. However this also in turn is a good thing making me re-evaluate and clean up the environment.
What problems is the product solving and how is that benefiting you?
It is solving our internal communication and tracking. By using services cloud we are having all teams working in the same environment and they are able to pull information input by other teams when needed.
360 View the bomb!
What do you like best about the product?
It truly is a 360 view of your customer!
What do you dislike about the product?
There is nothing really that I dislike it checks all the boxes!
What problems is the product solving and how is that benefiting you?
The ability to capture different aspects of information in one place.
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