Agentforce Service
Salesforce, Inc.External reviews
7,069 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great Single Platform for Contact Center, AI and Customer Data
What do you like best about the product?
Having contact centre and agentic ai functionality in the same platform that holds customer data.
What do you dislike about the product?
Reliance on third parties for telephony infrastructure. This is improving with Salesforce native unified routing.
What problems is the product solving and how is that benefiting you?
It gives us a foundation for contact centre combined with an enterprise service management platform.
Great Omnichannel Support and Helpful Einstein Bots
What do you like best about the product?
Omnichannel, einstein bots, the idea to help customers
What do you dislike about the product?
How the setup menu has a millions pagws to configure the different settings
What problems is the product solving and how is that benefiting you?
Solving cases, knowledge base
Great Customer Service Tool, but Complex to Use
What do you like best about the product?
It is one of the best tools for customer service
What do you dislike about the product?
It has a lot of complexity and integrations are difficult
What problems is the product solving and how is that benefiting you?
It addresses customer support and service cases effectively.
Great Connectivity and UX, but Limited by Banking Regulations
What do you like best about the product?
I love the user experience and the connectivity it has to other platforms
What do you dislike about the product?
We are very regulated as a bank and it holds us back with different capabilities
What problems is the product solving and how is that benefiting you?
Solving for our business needs
Service Cloud: A Positive Experience for Developers
What do you like best about the product?
Service Cloud is a solid tool, and as a developer working with it, I find the experience to be very positive.
What do you dislike about the product?
There isn't anything I dislike, and I truly enjoy implementing solutions for our customers.
What problems is the product solving and how is that benefiting you?
By implementing this service process, we are able to address customer complaints more efficiently, empowering customers to resolve issues on their own and reducing the time they spend waiting on lengthy calls.
Great System Integration, but Customization Can Be Challenging
What do you like best about the product?
The ability to connect other systems so you don't have to swivel
What do you dislike about the product?
The level of customization that is needed for some solutions
What problems is the product solving and how is that benefiting you?
Being a one stop shop for users
Efficient Customer Support, but Initial Navigation Can Be Tricky
What do you like best about the product?
What I like most about Service Cloud is that I can support customers from a single screen.
What do you dislike about the product?
For those using Service Cloud for the first time, it may be difficult to navigate through the tabs and screens. However, this can be resolved with customization!
What problems is the product solving and how is that benefiting you?
Case handling is highly recommended, especially when high case volume is an issue.
Omni Channel Handles Routing Well, But Lacks Built-In Testing Support
What do you like best about the product?
Omni Channel is good and does the job of routing agents
What do you dislike about the product?
It does not help much for tectimg and we have to installl a third party tool to do this
What problems is the product solving and how is that benefiting you?
Omni channel routing
Lead Salesforce Developer
What do you like best about the product?
Tracking progress on installs and service projects
What do you dislike about the product?
sometimes the object model is a bit restrictive
What problems is the product solving and how is that benefiting you?
Managing installs
Efficient data governance and well-structured customer experience
What do you like best about the product?
The possibility of having data with greater governance is a positive point that I highlight.
What do you dislike about the product?
The experience process for clients and the procedures involved are well-structured, providing a satisfying journey. The attention to detail at each stage demonstrates the commitment to offering quality service.
What problems is the product solving and how is that benefiting you?
The price is in line with the company's reality, accurately reflecting what is practiced in the market.
showing 111 - 120