Agentforce Service
Salesforce, Inc.External reviews
7,071 reviews
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External reviews are not included in the AWS star rating for the product.
All-in-One Customer Dashboard and Seamless Integration
What do you like best about the product?
Salesforce Service Cloud provides customer-specific account information within a single dashboard, making it easy to access all relevant details in one place. It also integrates smoothly with existing tools and other customer relationship management (CRM) systems, which enhances overall workflow and connectivity.
What do you dislike about the product?
Renewals costs are high, lack of fullfledge ITSM Tool integration for external customers to raise support cases. Support time is taking long.
What problems is the product solving and how is that benefiting you?
Understand the customer contract information, renewal timelines, key contacts from customer side, tracking NPS score.
Unified Customer View and Powerful Automation Streamline Service
What do you like best about the product?
This platform offers a unified, 360-degree view of the customer, allowing agents to resolve issues more quickly by providing complete context. Its robust automation and omnichannel features help to streamline service operations.
What do you dislike about the product?
The complexity of this product can make configuration and customization difficult, particularly for those who are new to it. Furthermore, as organizations grow and incorporate more advanced features, the overall cost can increase significantly.
What problems is the product solving and how is that benefiting you?
This tool makes it easy for us to manage our customer database and records, allowing us to efficiently map them to their specific needs.
Best CRM tool
What do you like best about the product?
This is the most comprehensive and detailed CRM tool available on the market.
What do you dislike about the product?
The sheer number of features can feel overwhelming at first, and it does require a bit of a learning curve to get comfortable with everything.
What problems is the product solving and how is that benefiting you?
Having all the details about a customer available on a single platform is very convenient.
Comprehensive, User-Friendly, and Packed with Tools
What do you like best about the product?
It is very complete, has a lot of tools, and it is very user-friendly. Also it integrates very easily with other programs.
What do you dislike about the product?
The layout seems old; it could be more modern.
What problems is the product solving and how is that benefiting you?
Manage calls and customer interactions as well as store information about clients. We also use it to measure metrics in our team.
Smooth Onboarding and Customizable User Management
What do you like best about the product?
One of the feature that we are using is the user management system for our lms and it is having a smooth onboarding process with lots of customized panels.
What do you dislike about the product?
Sometime user entry seems to take some time to show up after it is entered maybe the data sync seems to be slow sometime.
What problems is the product solving and how is that benefiting you?
The user management is a nightmare working in large organisations and it solves this issue really well
Empowering Developers with Valuable Cloud Services and Learning Opportunities
What do you like best about the product?
It offers cloud services that are beneficial for many institutions. In addition to delivering solutions, it also provides courses. These courses help many junior developers learn and secure jobs. The badges earned can be displayed on LinkedIn as well.
What do you dislike about the product?
There seem to be more opportunities available outside of this organization than within the company itself. The job postings are lacking, and there is little to no marketing.
What problems is the product solving and how is that benefiting you?
We can organize all data at one place only. Follow ups became easy with the help of reminders. It helps us taking smart decisions and think in a clarity. Productivity getting increased with help of slesforce
Effortless Lead Management and User-Friendly Experience
What do you like best about the product?
It is easy to use and allows you to sort your leads efficiently.
What do you dislike about the product?
Sometimes the network can crash or take a long time to load.
What problems is the product solving and how is that benefiting you?
Being able to sort my leads and tell me who I should contact on specific days.
Milestones and Entitlements Make Tracking Cycle Time a Breeze
What do you like best about the product?
Milestones and entitlements are very useful to track the cycle time.
What do you dislike about the product?
The email service and the email-to-case feature both have a 25 MB limit. Working hours and holidays needs to be extended to support with few other objects. We are forced to use case object for the milestones.
What problems is the product solving and how is that benefiting you?
we are using Case Milestone to track the cycle time of one of our process.
A Reliable Platform for Managing Customer Support Work
What do you like best about the product?
What I like most about Salesforce Service Cloud is how smoothly it brings customer information, cases, and communication into one place. It helps me respond faster and stay organized without jumping between different tools. The automation and workflow features also save a lot of time, especially when handling repeated tasks or follow-ups.
What do you dislike about the product?
1. Some features feel more complicated than they need to be, especially for new users.
2. The interface can feel a bit heavy when switching between different modules.
3. Customizations are powerful, but they often require admin help instead of simple user-level tweaks.
4. Costs can add up as you scale or add extra functionality.
2. The interface can feel a bit heavy when switching between different modules.
3. Customizations are powerful, but they often require admin help instead of simple user-level tweaks.
4. Costs can add up as you scale or add extra functionality.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps me bring all customer conversations into one place, so I don’t waste time switching between tools. It’s easier to track issues, respond faster, and make sure nothing slips through the cracks. The automation also reduces repetitive work, which helps me stay focused on customers who need real support. Overall, it makes my daily workflow a lot smoother and more organized.
Great Experience From Beginning to End
What do you like best about the product?
I love how Salesforce keeps all my cases and tasks in one spot, so I’m not bouncing around trying to remember who needs what. It’s smooth for tracking updates, checking history, and staying on top of deadlines, which makes my day a lot easier and keeps everything organized.
What do you dislike about the product?
What I don’t love is that sometimes the system feels a little slow or overly complicated, like it takes way more clicks than it should to do simple things. Some screens are crowded, and it can be easy to miss details if you’re moving fast, so it could definitely be more user-friendly.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps cut down the confusion that comes with working across multiple teams. We can assign tasks to the right departments, track every update in one place, and keep everyone on the same page. It saves time, reduces miscommunication, and makes it easier for me to move cases forward without chasing down information.
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