Agentforce Service
Salesforce, Inc.External reviews
7,085 reviews
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Service Cloud for our Veterans
What do you like best about the product?
It has many great features that is very efficient and useful for medical professional end users to service VA patients from digitally reviewing there medical records to the soft phone feature to speak with the patients.
What do you dislike about the product?
It can be a challenge from the many features to determine and narrow down what it would be best.
What problems is the product solving and how is that benefiting you?
It has combined a legacy system with many other integrations and the scaling seems unlimited to grow.
Salesforce service cloud review
What do you like best about the product?
Effective troubleshooting related to the products
What do you dislike about the product?
Currently does not have a 360 view of the customers
What problems is the product solving and how is that benefiting you?
Troubleshooting. Customer Relationship management.
Service Cloud
What do you like best about the product?
Salesforce Service Cloud is great because it brings all customer interactions into one place, making it easy for agents to provide fast and effective support.
What do you dislike about the product?
Salesforce Service Cloud can be complex and difficult to customize, which may lead to a steep learning curve and extended setup times
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud solves the problem of fragmented customer service by consolidating interactions into a single platform. This integration improves response times and service quality, leading to increased customer satisfaction and more efficient operations for our team.
Service console, entitlement process, omini channel the best products
What do you like best about the product?
easy implementation, connectivity to other platforms, omini channel.
What do you dislike about the product?
Omini Channel- the product neeeds to be more
What problems is the product solving and how is that benefiting you?
Case management for both partners and customers.
It’s awesome
What do you like best about the product?
The predefined out of box templates and reduces customization.
What do you dislike about the product?
I love it and I not anything I would change at the moment.
What problems is the product solving and how is that benefiting you?
Enabling us to be more effective.
Service Cloud has been a great product.
What do you like best about the product?
Business enablement for my Company, streamline process to create efficiency.
What do you dislike about the product?
Overall product is great, nothing to complain about.
What problems is the product solving and how is that benefiting you?
Business engagement
Game changer
What do you like best about the product?
Service Cloud has connected our entire business to driving improved customer experience, through improved visibility and workflow.
What do you dislike about the product?
I don't have dislikes, but I'm certainly biased
What problems is the product solving and how is that benefiting you?
Visibility, standardization, and workflow
I love using service cloud it is great!
What do you like best about the product?
I like that it gets all of my customer data in one place
What do you dislike about the product?
I don't like that sometimes things are a little complicated to be configured.
What problems is the product solving and how is that benefiting you?
It is solving case resolution
We are very happy with the service cloud!
What do you like best about the product?
That is helps all teams get insights into everything from the customer
What do you dislike about the product?
It can be a bit complex sometimes for new people to learn
What problems is the product solving and how is that benefiting you?
It's helping us support the customer 360
ServiceCloud is just great
What do you like best about the product?
Enables us to provide a great and timely service
What do you dislike about the product?
Gets slow sometimes but we just need a little patience and back to great again
What problems is the product solving and how is that benefiting you?
It's enabling us to serve our customers better, if they are happy then we also are
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