Agentforce Service
Salesforce, Inc.External reviews
7,085 reviews
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No more internal action emails
What do you like best about the product?
When a deal is closed, I don't have to send an email to the implementation team about service delivery
What do you dislike about the product?
When sales reps don't enter enough info.
What problems is the product solving and how is that benefiting you?
Delivery of new orders and managing customer complaints
How Service Cloud help us increasing Client Trust
What do you like best about the product?
Low maintenance implementation and very intuitive for users
What do you dislike about the product?
Probably implementation time if scope changes
What problems is the product solving and how is that benefiting you?
We had legacy systems that causes us to lose client trust, we had several downtimes and was leading us to have a bad NPS
Case Management
What do you like best about the product?
Easy for my company to place necessary orders after sales process has been completed
What do you dislike about the product?
I dislike that it takes a while to get my organization set up
What problems is the product solving and how is that benefiting you?
Case and ticket management
Amazong
What do you like best about the product?
The tecnology is amazing! Helps my organization to keep data save
What do you dislike about the product?
I dont have sugestions to improove. It work well
What problems is the product solving and how is that benefiting you?
Organization of data
Amazing service cloud
What do you like best about the product?
The UI facilitates a lot the work with the customers. Easy to use and configure.
What do you dislike about the product?
It is expens8ve, so dont all the comoanies have thw facklities to acces this nice feature
What problems is the product solving and how is that benefiting you?
It is making easuer the case managment. There are thousonds of cases to solve evryday and serv8ce cloud facilitates
Amazing and easy to use
What do you like best about the product?
Salesforce Service Cloud stands out for its comprehensive and integrated approach to customer service. What I particularly like is its ability to unify customer interactions across various channels into a single view, which helps service agents resolve issues more efficiently. The platform's advanced features, such as AI-powered chatbots, automation, and robust analytics, further enhance its effectiveness in improving customer experiences and optimizing service operations.
What do you dislike about the product?
It's sometimes difficult to configure as per use.
What problems is the product solving and how is that benefiting you?
Salesforce has brought together our whole contact center in one place which is great.
Service cloud is the hero
What do you like best about the product?
All the features around agent productivity
What do you dislike about the product?
Most of the features are best in service cloud
What problems is the product solving and how is that benefiting you?
It improves the agent productivity
Service Cloud - Eliminate silos to help customers
What do you like best about the product?
Case management is key
It allows for so much customization which allows us to be scale
Has great reporting options in house plus ability to get more options through it's many integration options
Tons of existing and new automation options coming in that we are excited for
It allows for so much customization which allows us to be scale
Has great reporting options in house plus ability to get more options through it's many integration options
Tons of existing and new automation options coming in that we are excited for
What do you dislike about the product?
Ui can be a bit better for our agent team
It was a bit more expensive than others
Reporting options a bit limited out of the box
Customization options are a bit complex for junior admins however the ai features coming to streamline flow creation can help eliminate that
It was a bit more expensive than others
Reporting options a bit limited out of the box
Customization options are a bit complex for junior admins however the ai features coming to streamline flow creation can help eliminate that
What problems is the product solving and how is that benefiting you?
Better customer service
Better productivity for agents
Scalable solution so we don't have to keep adding new options or implement new solutions
Better productivity for agents
Scalable solution so we don't have to keep adding new options or implement new solutions
Service Cloud for us
What do you like best about the product?
What I like best is ease of case management
What do you dislike about the product?
Sometimes, configuration becomes complex
What problems is the product solving and how is that benefiting you?
Omnichannel saves time in routing cases
Perfect to CX
What do you like best about the product?
It is a perfect solution to keep the clients
What do you dislike about the product?
Nothing! That solution has allwe need to CX
What problems is the product solving and how is that benefiting you?
To improve the journey attempt client
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