Agentforce Service
Salesforce, Inc.External reviews
7,085 reviews
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External reviews are not included in the AWS star rating for the product.
Connecting Cuatomers and Experience
What do you like best about the product?
I like so much the way tahat can connect the customer experience
What do you dislike about the product?
I don't have things that don't like me. So you are great
What problems is the product solving and how is that benefiting you?
Customer experience
Service cloud has been great
What do you like best about the product?
Our team is able to track and help users with their issues in a fast and efficient manner
What do you dislike about the product?
We don't have licenses for all users and they can't access
What problems is the product solving and how is that benefiting you?
Having to use inbox for service having separate platforms for SOP
Service cloud
What do you like best about the product?
Very helpful with service cloud and easy access. Able to get 90% of use cases covered out of the box
What do you dislike about the product?
Nothing can think of may be latency with high data volumes
What problems is the product solving and how is that benefiting you?
We use it for customer service , case management and help desk. We are currently implementing knowledge management
Love service cloud
What do you like best about the product?
I was able tie my sales marketing and service all together in line platform. This allows us to better service our clients from when the are originally brought on and maintained.
What do you dislike about the product?
I believe you need to think before you implement. We took the approach to take a step back and think about where we are and where we're going. If you don't do that, you can get into trouble down the line.
What problems is the product solving and how is that benefiting you?
We were able to allow our service team members to see everything all in one place. From the time a client calls in, to screen pops of next best actions.
Transformation and structure
What do you like best about the product?
It has given us the ability to structure and execute fast response to the customers and their inquiries
What do you dislike about the product?
Not much it really works for us. But we have been struggling a little with the knowledge base.
What problems is the product solving and how is that benefiting you?
We route all inquiries and Netbank messages into service cloud and service cloud helps us to quickly give responses to the customers
Service excellence is customer success
What do you like best about the product?
Enables Seamless case mgmt with customer 360
What do you dislike about the product?
Public sector specific templates are lacking
What problems is the product solving and how is that benefiting you?
Feedback mgmt and case mgmt
Best Service Product
What do you like best about the product?
I like that service cloud is on the salesforce platform and is so easy to use. The customability is unlike any other service product I have used.
What do you dislike about the product?
I wish that more features were free, it's frustrating to get excited about a new feature and find out it's a paid addon.
What problems is the product solving and how is that benefiting you?
We used to use ServiceNow for sales support, but it was hard to customize or report on the data on a way that was useful to understanding where issues were so we could plan to get ahead of them. Service Cloud is east to customize and the reporting it offers is allowing us to know where we need to improve on process and where we need to offer better training.
Bridging Sales and Service into One CRM
What do you like best about the product?
We recently moved to Salesforce Service Cloud in an effort to bridge the gap between our teams. The visibility we have across the enterprise is mind blowing. The page layouts and ease of use have made the transition enjoyable.
What do you dislike about the product?
I have no dislikes at the moment. Salesforce was a huge step up for our team and it has been great learning the platform.
What problems is the product solving and how is that benefiting you?
Our service teams are now under one roof! Being able to see across the enterprise has allowed us to streamline processes and better serve our clients.
This is and incredible product. I’m a sells director and my clients loves sfsc. Is the best solucion
What do you like best about the product?
The integrstiin with einstein and all of this capabilityes
What do you dislike about the product?
The einstein for service addon is too expensive
What problems is the product solving and how is that benefiting you?
Data unifocstion in one view and ai acelerators
Transform attention by putting the customer at the center
What do you like best about the product?
That allows you to optimize and use omnichannel, allowing you to track attention from end to end.
What do you dislike about the product?
The integration is a bit difficult with mkt cloud
What problems is the product solving and how is that benefiting you?
The management of my client's products with their next preferred offer to provide them
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