Agentforce Service
Salesforce, Inc.External reviews
7,085 reviews
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External reviews are not included in the AWS star rating for the product.
Love the product!
What do you like best about the product?
It's ease of use has made all the difference with my workload. I would recommend anyone use this platform. I love it !
What do you dislike about the product?
Sometimes support can be hit or miss as well as customer service.
What problems is the product solving and how is that benefiting you?
Lead management. Improving SLA's.
Service simplified
What do you like best about the product?
The vast toolkit available for service to customers
What do you dislike about the product?
Legacy tools are not yet deprecated or needs enhancements
What problems is the product solving and how is that benefiting you?
Case handling and SMS
Service cloud for healthcare
What do you like best about the product?
Service Cloud enables seamless customer interactions across multiple channels (email, phone, chat, social media, and web portals), providing a unified view of customer conversations and allowing agents to respond promptly, enhancing customer experience and agent productivity.Highly recommended for SMB's.
What do you dislike about the product?
Steep Learning Curve: Service Cloud can be overwhelming for new users, requiring extensive training and onboarding.
Integration Issues: Integrating Service Cloud with other systems or third-party apps can be challenging even now
Integration Issues: Integrating Service Cloud with other systems or third-party apps can be challenging even now
What problems is the product solving and how is that benefiting you?
Real-time analytics track customer satisfaction and senti
Excellent toop for managing customer cases!
What do you like best about the product?
Enabling my team to support my customers with a personalized service experience.
What do you dislike about the product?
So far I have no complaints about the product.
What problems is the product solving and how is that benefiting you?
Managing multiple cases with efficiency, accuracy and fast resolution
Service cloud funtionalities
What do you like best about the product?
It gives great use for both agents and admins to monitor cases and customer issues
What do you dislike about the product?
Not able to support conversations ans test management
What problems is the product solving and how is that benefiting you?
Knowledge search
The fast way to improve your customer service!
What do you like best about the product?
Service Cloud equips our agents with exceptional organization in their tasks, enabling them to resolve cases quickly and efficiently. With this tool, they gain a deep understanding of our clients' needs, resulting in high-quality service and customer satisfaction.
What do you dislike about the product?
Nothing dislike me about Salesforce service cloud
What problems is the product solving and how is that benefiting you?
Got control of my customer service and have all in the same platform
Transforming our business
What do you like best about the product?
Service cloud is transforming our business with digital engagement and case management we are finding innovative ways to provide first class customer service to our clients
What do you dislike about the product?
It is very expensive when you have to buy the base product and then add one like Digital Engagement
What problems is the product solving and how is that benefiting you?
WhatsApp and SMS integration with Salesforce
Good experience with service cloud
What do you like best about the product?
Case management
Agent experience
Automated case assignment
Agent experience
Automated case assignment
What do you dislike about the product?
User interface and experience
Reporting
Reporting
What problems is the product solving and how is that benefiting you?
Case management
Best CRM
What do you like best about the product?
The way you can customize to your specific needs
What do you dislike about the product?
The cost, but worth it. Try to engage your users to get the most from it!
What problems is the product solving and how is that benefiting you?
Follow up with prospects and clients
All my servicing needs
What do you like best about the product?
I really like how chatbot and knowledge have evolved.
What do you dislike about the product?
I don't have any specific dislikes of the SFSC feature.
What problems is the product solving and how is that benefiting you?
It handles all of our servicing needs.
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