Agentforce Service
Salesforce, Inc.External reviews
7,085 reviews
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External reviews are not included in the AWS star rating for the product.
Service Cloud is a comprehensive customer service platform
What do you like best about the product?
The best thing about service cloud is the ability to see the full picture about your customers and their interactions with your business in a single place and very quickly.
What do you dislike about the product?
A proper implementation can be costly and third party add ons are usually needed for the most efficient solution.
What problems is the product solving and how is that benefiting you?
The ability to surface all the customer information quickly
Blaze with service cloud
What do you like best about the product?
Service could in one of the best feature ever in any CRM platform targeted to enhance the way a customer has been serviced with less time to market , improved efficiency, faster resolution and customer satisfaction.
What do you dislike about the product?
Telephony integration is not yet matured with features accommodating different custom use cases.
What problems is the product solving and how is that benefiting you?
Customer call Center , chat agent and service bots.
Amazing and very usefull
What do you like best about the product?
My agents are focus in the service and not in the plataform issues
What do you dislike about the product?
Nothing, everything is really good for us
What problems is the product solving and how is that benefiting you?
Losing objects, customer service and refound service
My first in dreamforce is amazing
What do you like best about the product?
Journey recoommend to content rol and cloud
What do you dislike about the product?
Sales cloud is a tool help a la strategy omnichannel and create experienci user and customer
What problems is the product solving and how is that benefiting you?
Nothing
Highly Customizable with Stellar Performance
What do you like best about the product?
I really enjoy using Salesforce Service Cloud for its high customization flexibility, making it adaptable across different business divisions with ease. It allows me to create workflows and track milestones effectively, ensuring timely case management. The speed and automation capabilities streamline processes, and its intuitive interface makes setup straightforward.
What do you dislike about the product?
I don’t have any dislikes at this time. It currently meets my needs well.
What problems is the product solving and how is that benefiting you?
I find Salesforce Service Cloud customizable for different business needs, preventing cases from slipping through cracks, and tracking SLAs easily. It aids in automating workflows, improving efficiency across business units with simple segmentation and action plans.
Excellent product
What do you like best about the product?
What I prefer is the ability to respond to all the complexity of my organization's processes while maintaining a user-friendly interface.
What do you dislike about the product?
Sometimes it's complex to stick to the standard
What problems is the product solving and how is that benefiting you?
It allows our advisors to apply all the processes from a single interface.
Fully customizable
What do you like best about the product?
It can be fully customizable for accelerate services user job
What do you dislike about the product?
Is there anything that comes to mind?
What problems is the product solving and how is that benefiting you?
Collect all cases and history on the customer journey to help improve our product.
Dreamforce salesforce service cloud
What do you like best about the product?
Service cloud is highly customizable to suit our customer supports needs/requirements
What do you dislike about the product?
Nothing. It has been great. Produxt limitations requires extra cost
What problems is the product solving and how is that benefiting you?
Smooth end to end process for our customer support/success team
We use service cloud mainly for case management and it has helped us streamline service operations
What do you like best about the product?
The queue system allows us to get prioritized cases and answering cases in a timely manner to better serve our user base.
What do you dislike about the product?
The steep learning curve for service cloud is potentially difficult for us
What problems is the product solving and how is that benefiting you?
It helps with our case management solutions and optimizing our cases
Consultant
What do you like best about the product?
I like that there is an ease of use for everyone
What do you dislike about the product?
There's nothing I really don't like about it
What problems is the product solving and how is that benefiting you?
Helping our solutions inside of our call center
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