Agentforce Service
Salesforce, Inc.External reviews
7,085 reviews
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Data driven
What do you like best about the product?
New omni channel, Einstein AI and new features
What do you dislike about the product?
Not much dislike . I like everything of salesforce
What problems is the product solving and how is that benefiting you?
Lack of support
Service Cloud review from TMX
What do you like best about the product?
Service Cloud helped us in managing cases and create analytics on the support team performance.
What do you dislike about the product?
Cost is the major downside for service cloud
What problems is the product solving and how is that benefiting you?
Service cloud is solving our case management and helping us deliver the best support possible to our clients
Salesforce service cloud
What do you like best about the product?
Helps empower our team to quickly resolve customer challenges
What do you dislike about the product?
Nothing! It works well with our internal systems
What problems is the product solving and how is that benefiting you?
It helps us quickly resolve customer issues
It’s all in one place
What do you like best about the product?
Capture all the information in one place to resolve issues timely and analyze for prevention.
What do you dislike about the product?
Haven't found any dislikes yet so I have no real input
What problems is the product solving and how is that benefiting you?
Central location of data and process
Service Cloud or Bust
What do you like best about the product?
We've been on Service Cloud for a few years now. The capabilities are truly phenomenal!
What do you dislike about the product?
Honestly, that we can't engage more of it... yet! As a large organization our roadmap is extensive and ever evolving. Looking forward to what we'll add next!
What problems is the product solving and how is that benefiting you?
Clear visibility to the client and their experience with us in and out of the contact center
Service cloud is a great product and provides our company with what we nees
What do you like best about the product?
Increases our customer satisfaction and better experience overall, we have had great feedback with cloud
What do you dislike about the product?
No issues so far and we are still learning about the platform
What problems is the product solving and how is that benefiting you?
Sales service was able to provide our customers with a better service from our perspective and was great overall
All that our customers need
What do you like best about the product?
It provides all the customer data our call centre rep needs to supoort them
What do you dislike about the product?
Nlot reallly . We need more capabilities to hellpv reduce manual work for call centre rep.
What problems is the product solving and how is that benefiting you?
It helps provide all data our call centre rep needs.
Salesforce Service Cloud
What do you like best about the product?
Service Console is the best feature for Agents to open and review multiple cases at the same time. This save lots of time.
Apart from that in utilities we can lot of features to help agent with their day to day stuff.
Apart from that in utilities we can lot of features to help agent with their day to day stuff.
What do you dislike about the product?
We are happy with the product and most number of our users are in Service cloud
What problems is the product solving and how is that benefiting you?
We are getting Quotes and Orders in cases and it keep everything intact. Even we have built OMS in service cloud app
Service Cloud review
What do you like best about the product?
Case management and omini channel features
What do you dislike about the product?
Lot of complexity on the Queue based routing
What problems is the product solving and how is that benefiting you?
Addressing customer issues
Better than old system for sure
What do you like best about the product?
Easy to use, all the information is there and easy to understand
What do you dislike about the product?
The search function doesn't work as well as I thought it would, find that I need to format it exactly as written
What problems is the product solving and how is that benefiting you?
Helping our consumers, understanding quality issues
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