Agentforce Service
Salesforce, Inc.External reviews
7,085 reviews
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External reviews are not included in the AWS star rating for the product.
Best service solution out there
What do you like best about the product?
It has all capabilities one would want in a service solution
What do you dislike about the product?
Omni channel can be quite frustrating to configure
What problems is the product solving and how is that benefiting you?
Helps my clients to resolve cases
Service cloud was a game changer
What do you like best about the product?
Service cloud streamlined internal case management for the company. It keeps people in Salesforce to submit cases as well as the admin tracking cases. It is a change log system that allows for severity and prioritization.
What do you dislike about the product?
There is nothing that I dislike about service cloud at this time. It solved what we were looking for.
What problems is the product solving and how is that benefiting you?
It took the admin out of private spreadsheets. It allows for communication between the admin and submitters. It also allows for severity rating and prioritization. It also makes it visible to the necessary people.
Good platform
What do you like best about the product?
Very good platform out of the box, some customizations needed
What do you dislike about the product?
Could use a little easier customizations
What problems is the product solving and how is that benefiting you?
Communicating with customers
Case assignment
What do you like best about the product?
Case assignment rules are helpful
Queue owned cases
Queue owned cases
What do you dislike about the product?
Difficult to close cases in lightning experience
What problems is the product solving and how is that benefiting you?
Email to case and customer support
It was very good.
What do you like best about the product?
First of all, the part that flexibly integrates with CTI and the ease of use for cases seem convenient. Everyone, buy it.
What do you dislike about the product?
There's nothing bad. Everything is good for me to use, but if I had to pick a downside, it would be that the license is expensive?
What problems is the product solving and how is that benefiting you?
What do you mean?
Supports your current processes
What do you like best about the product?
Customizable - we use service cloud for onboarding our new clients.
What do you dislike about the product?
To get the most out of the overall platform, it is best to have a certified professional help implement.
What problems is the product solving and how is that benefiting you?
It is a long process to onboard our new clients and we use Service Cloud to facilitate those processes and collaboration.
A literal transformative product
What do you like best about the product?
I love that service cloud makes it easy for customer service reps to help thier customers efficiently. There is no need to go digging for data, everything they need is right in one consolidated view.
What do you dislike about the product?
My least favorite thing about service cloud is the fact that you have e to partner with an external vendor for telephony service.
What problems is the product solving and how is that benefiting you?
Service stopped the need for reps to monitor several email addresses for cases. Now emails come in, cases are created, and assigned automatically.
my best
What do you like best about the product?
Lots of support also solves problems by besSaleasforce Service Cloud.
What do you dislike about the product?
i don't think anything about Salesforce Service Cloud.
What problems is the product solving and how is that benefiting you?
A solid understanding of past history with customers and the ability to strengthen future relationships
Review Dreamforce 24
What do you like best about the product?
Efficiency of results and ease of use
What do you dislike about the product?
I have no negative comments about the product
What problems is the product solving and how is that benefiting you?
Contact center, queues
Call center
What do you like best about the product?
Call center with unified user interface with console
What do you dislike about the product?
case magement data integration is difficult
What problems is the product solving and how is that benefiting you?
to unify various callcenter
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