Agentforce Service
Salesforce, Inc.External reviews
7,085 reviews
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External reviews are not included in the AWS star rating for the product.
Being working with SERVICE Cloud for 5 yeara
What do you like best about the product?
Using omnichannel is the best. Also knowledge base.
What do you dislike about the product?
The prive Can be high for small and médium companies
What problems is the product solving and how is that benefiting you?
Helps agents to solve cases quickly
The condition of the field service appears satisfactory.
What do you like best about the product?
The dispatch console and mass resource absence requests are functioning effectively with the team.
What do you dislike about the product?
All end-to-end processes are streamlined, including case and work order processes. The Field Service FSL app works great for our engineers.
What problems is the product solving and how is that benefiting you?
The availability of resources and their integration into Outlook is a major challenge, but with seamless integration, everything appears satisfactory.
Being able to pull services from the cloud is game changer.
What do you like best about the product?
I like how it allows you the access to service customers in a custom way. Building it out for "your" service types which allows better conversion.
What do you dislike about the product?
For our use cases it's perfect and it seems all upgrades slow us to further push the boundaries.
What problems is the product solving and how is that benefiting you?
Allows us to cross functionally support multiple teams.
Good
What do you like best about the product?
It's really good. It improves alot my company
What do you dislike about the product?
No. I think i don't have any problem with this platform
What problems is the product solving and how is that benefiting you?
Service Cloud can't reduce a lot time when resolve case for customer
good
What do you like best about the product?
Minimize customer inconvenience with multiple reception channels and simple settings
What do you dislike about the product?
Unconvenience of various customizations and field services
What problems is the product solving and how is that benefiting you?
Boost productivity for customer service agents and field service teams by giving them one, AI-powered workspace to manage support cases, major incidents, and jobs in the field with a complete view of every customer.
Love Service
What do you like best about the product?
Bots
Afentforce
Escalation
And that's it
Afentforce
Escalation
And that's it
What do you dislike about the product?
Its not free w sales cloud and that's it
What problems is the product solving and how is that benefiting you?
Solving oribkems
Best Service Software Ever!
What do you like best about the product?
What I like most about Service Cloud is its ability to integrate all customer interactions in one place, making it easy to track support tickets for seamless service management.
What do you dislike about the product?
It can be complex to configure and customize, clearly that depends on the customer's needs, but it is a point to take into account.
What problems is the product solving and how is that benefiting you?
It is a tool that helps solve customer service management problems by centralizing all interactions in one place. This improves response times, increases customer satisfaction.
Excellent tool for our service team
What do you like best about the product?
Seeing all the cases of my account, by product and tracability
What do you dislike about the product?
Some error in billings at times, often challenging to resolve
What problems is the product solving and how is that benefiting you?
Gives me all the account and instrument site informations
Service with a smile
What do you like best about the product?
Ability to keep record of cases up to date and delivering consistency to clients.
What do you dislike about the product?
Email communication. I needed to build a bunch of flows or spend all day on outlook
What problems is the product solving and how is that benefiting you?
Keep complaints logged and tracked
Very good
What do you like best about the product?
Prioritize user convenience and accessibility based on customer experience. Allow quick access to customer information to enable feedback.
What do you dislike about the product?
It may be inevitable, but it is complicated due to the many standard fields of the case, and there is too much development, which is not good from a maintenance perspective.
What problems is the product solving and how is that benefiting you?
Improvements to the standard are continuously being made, and the same goes for the new cloud.
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