Agentforce Service
Salesforce, Inc.External reviews
7,085 reviews
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Collect your receivables faster!
What do you like best about the product?
Salesforce Sales Cloud has allowed us to optimaze our collecting process for more than 10, 000 customer en Central America. Through Salesforce Services Cloud we provide tracking to our receivables from one single place.
What do you dislike about the product?
Nothing to dislike! Its has been amazing!
What problems is the product solving and how is that benefiting you?
We collect faster our receivables and also we have release a new contact center centralized in one country.
How Salesforce Service Cloud Enhanced Our Customer Care Center
What do you like best about the product?
Salesforce Service Cloud has been a game-changer for our call center operations. It has significantly improved our ability to organize and access customer data, allowing us to provide faster and more efficient support across all communication channels. The seamless integration of various touchpoints means that whether a customer reaches out via phone, email, or chat, we have their complete history at our fingertips, enhancing our responsiveness and service quality.
One of the standout features for us has been the ability to store and manage our knowledge base articles directly within Service Cloud. This central repository not only makes it easier for our agents to access relevant information quickly but also serves as a solid foundation for developing our chatbot. As we begin to explore chatbot functionalities, having our knowledge base readily available in Salesforce will undoubtedly streamline the process and improve the accuracy of automated responses.
One of the standout features for us has been the ability to store and manage our knowledge base articles directly within Service Cloud. This central repository not only makes it easier for our agents to access relevant information quickly but also serves as a solid foundation for developing our chatbot. As we begin to explore chatbot functionalities, having our knowledge base readily available in Salesforce will undoubtedly streamline the process and improve the accuracy of automated responses.
What do you dislike about the product?
One area where Salesforce Service Cloud falls short for us is its cost structure. Although the platform offers a wide range of powerful features, accessing many of them often requires additional fees. Each time we need a new capability or customization, the answer is frequently "yes," but it's typically accompanied by a significant cost. This pricing model can make the product less effective for our needs, as the added expenses can limit our ability to fully leverage its potential.
What problems is the product solving and how is that benefiting you?
It is a centralized place to stoew customer data and cases.
Service cloud for the win
What do you like best about the product?
AI Agent force features are great; it really helped improve response timing
What do you dislike about the product?
Please update the UI, not only on service cloud, but the whole Salesforce stack, but starting with Service Cloud will be very beneficial.
What problems is the product solving and how is that benefiting you?
Using our agents as a sales guys as well not only for support
Case management
What do you like best about the product?
Case management is one of the many services I had an experience with and the details level of organization is just amazing. It provides options specific to business needs and creates easy approach in management and addressing the needs of customers
What do you dislike about the product?
can't honestly think about the cons of this product
What problems is the product solving and how is that benefiting you?
Solving problems and addressing issues in managed way.
using to manage our contact centre interactions
What do you like best about the product?
Being able to interact with our customers with omni channel
What do you dislike about the product?
Some of the older objects/functionality hasn't been worked on
What problems is the product solving and how is that benefiting you?
Improving how we interact and service our customers
Help your CS
What do you like best about the product?
Solve customer problems at the fingertips, fewer complaints.
What do you dislike about the product?
Might be quite expensive for a small company.
What problems is the product solving and how is that benefiting you?
Very easy to scale
Great tool to manage data
What do you like best about the product?
It helps me managing intertwined data across accounts
What do you dislike about the product?
Some processes could be improved and streamlined better
What problems is the product solving and how is that benefiting you?
Managing data
Service Cloud is Awesome
What do you like best about the product?
Service cloud allows us to support our customers in the quickest, most complete fashion that they deserve!
What do you dislike about the product?
No complaints about Service Cloud, it's a fine product!
What problems is the product solving and how is that benefiting you?
We are replacing ServiceNow with Service Cloud.
Email to case
What do you like best about the product?
Email to case amd omnichannel are really good
What do you dislike about the product?
There is some limitation on case object like look up reference
What problems is the product solving and how is that benefiting you?
Connection between customer and CRM
Great tool for customer service management
What do you like best about the product?
The basics that are ready out of the box combined with the ability to customize almost everything and build automations makes this a powerful tool that can accommodate the service needs of every company, at each scale.
What do you dislike about the product?
The entitlement process could be friendlier.
What problems is the product solving and how is that benefiting you?
It puts order in customer tickets and gives us full control of the process.
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