Agentforce Service
Salesforce, Inc.External reviews
7,083 reviews
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External reviews are not included in the AWS star rating for the product.
Effortless Case Management, Needs Improved Email Functionality
What do you like best about the product?
I enjoy how easy it is to configure Salesforce Service Cloud; the setup process was straightforward. Additionally, the case management feature is incredibly intuitive, making it simple to manage cases and respond promptly. This feature helps streamline dividing cases into various queues and owners efficiently.
What do you dislike about the product?
I find sending emails directly from Salesforce Service Cloud could be easier.
What problems is the product solving and how is that benefiting you?
I find it easy to manage and respond to cases, enhancing our case management process with timely responses.
Great Team Connectivity, but Setup Can Be Cumbersome
What do you like best about the product?
Service cloud enables us to connect with our teams to direct them to take action.
What do you dislike about the product?
There is some cumbersome setup in order to get it through different environments.
What problems is the product solving and how is that benefiting you?
Connecting with our team to direct work
Great Collaboration Features, No Complaints
What do you like best about the product?
The ability to collaborate and improve customer success.
What do you dislike about the product?
Nothing at all it’s great and i love it!
What problems is the product solving and how is that benefiting you?
I really enjoy service cloud it’s my favorite add on
Great Data Integration, but Overwhelming Add-Ons and Complex Pricing
What do you like best about the product?
The ability to tie into other data and collect commission about our business and our customers to better service them.
What do you dislike about the product?
The amount of add-ons and separate features make it hard to understand what you can actually do, there seems to be maybe too many solutions and getting the right blend for the right costs is very hard.
What problems is the product solving and how is that benefiting you?
It's allowing us to capture and quantify many of our customer interactions to drive improvements successes.
Flexible, Scalable, and Perfect as Is
What do you like best about the product?
It's flexibility and ability to scale allowing customization
What do you dislike about the product?
Nothing it's great as is wouldn't change a thing
What problems is the product solving and how is that benefiting you?
Helping end users from start to finish
Great for Manufacturing Customers, Needs More B-20 Customization
What do you like best about the product?
This is most suitable for customers in the manufacturing sector.
What do you dislike about the product?
It is more tailored to the needs of B2C clients.
What problems is the product solving and how is that benefiting you?
Ensuring that customers are connected with their clients promptly is a key aspect of this service.
Efficient coordination and validation, although some clients have problems with browsers
What do you like best about the product?
The way I can coordinate service with the end customer, have schedule validation, and above all, the acceptance of the service in order to charge for it.
What do you dislike about the product?
It's not that I don't like it, but I feel that some clients with certain web browsers have problems.
What problems is the product solving and how is that benefiting you?
The interaction with more people by the client!
Efficient Case Management with Salesforce Service Cloud
What do you like best about the product?
I find the Service Cloud's case management features incredibly helpful, especially with its ability to automate processes using flows and workflows, making it efficient and facilitating seamless interactions with patients. The platform's design improvements have allowed us to build more around case management, enhancing our efficiency markedly.
What do you dislike about the product?
Nothing as of now it’s a great tool For a company
What problems is the product solving and how is that benefiting you?
I use Salesforce Service Cloud to automate case management, making patient interactions more efficient and freeing up time for patient care advocates.
Effortless Case Routing Makes Teamwork Simple
What do you like best about the product?
I like how it streamlines customer support with easy case management and queue automation.
What do you dislike about the product?
It can be hard to navigate at times especially since I’m a new user.
What problems is the product solving and how is that benefiting you?
It’s helping us find the best ways to manage our different types of cases with better queue routing.
Simple and Helpful Tool with No Downsides
What do you like best about the product?
It’s easy to use and helpful. The tool is well designed
What do you dislike about the product?
Nothing. It’s anther great product that I enjoy
What problems is the product solving and how is that benefiting you?
It is helping me solve for inefficiencies
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