Agentforce Service
Salesforce, Inc.External reviews
7,085 reviews
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External reviews are not included in the AWS star rating for the product.
This is a game changer
What do you like best about the product?
Salesforce Service Cloud improves efficiency by unifying customer interactions across multiple channels and automating routine tasks. It also enhances customer satisfaction through better case management, AI-driven support, and self-service options.
What do you dislike about the product?
Salesforce Service Cloud can be complex to set up and customize, requiring significant time and expertise. Its cost can also be high, especially for smaller businesses, due to additional fees for advanced features.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud solves the problem of disjointed customer service by centralizing interactions from various channels into one platform. It also improves response times and customer satisfaction through automation and streamlined case management.
Salesforce service cloud
What do you like best about the product?
Complete 360-degree view of customers for personalized support
What do you dislike about the product?
The platform can be overwhelming for new users, requiring significant training and onboarding, especially for teams unfamiliar with Salesforce.
What problems is the product solving and how is that benefiting you?
Managing customer support across multiple channels (email, phone, chat, social media) can lead to fragmented communication and inconsistent service.
Sf service cloud is a great product
What do you like best about the product?
It's a great product that helps our service team perform at its best
What do you dislike about the product?
I don't like how it doesn't give some better features out of the box
What problems is the product solving and how is that benefiting you?
It's solving the connection gap between agent and customer
Intuitive Service Cloud Experience
What do you like best about the product?
Salesforce Service Cloud is very intuitive and helps our Service and Sales Teams to address client issues very effectively.
What do you dislike about the product?
Nothing really, it's complex, customizable, but with proper governance you can choose what's best for your company.
What problems is the product solving and how is that benefiting you?
Client case management
Sales Cloud best for Hospitality CRM
What do you like best about the product?
It helps our account management process robust
What do you dislike about the product?
We havent maximised the full capabalities of sales cloud yet
What problems is the product solving and how is that benefiting you?
Provides a one stop shop for all our sales needs
Amazing capabilities, just scratching the surface!
What do you like best about the product?
Utilizing cases to track issues and get great insight
What do you dislike about the product?
The only trouble is that change is hard and user adoption can be difficult
What problems is the product solving and how is that benefiting you?
Tracking change orders
Great capabilities for any organization
What do you like best about the product?
Salesforce service cloud is incredibly versatile for any industry. We've enjoyed learning all the different capabilities and applying it various different use cases.
What do you dislike about the product?
There are so many ways to achieve the same goal and sometimes it can be hard to determine the best way
What problems is the product solving and how is that benefiting you?
Financial services case management
The more you explore, the more you discover its power!
What do you like best about the product?
Its ability to escalate our business and its data integration.
What do you dislike about the product?
Training my team on a new tool, although it offers a good customer experience.
What problems is the product solving and how is that benefiting you?
It is integrating my customer information to provide quicker service. It is also solvong a problem of volume.
Very helpful for service
What do you like best about the product?
Keeping agents organized when replying to cases
What do you dislike about the product?
Difficult to implement, took a long time to set up
What problems is the product solving and how is that benefiting you?
Tracking different cases across business lines
Service cloud
What do you like best about the product?
A comprehensive case management solution with an omnichannel setup designed to handle cases from various sources such as chat, social media, email, and voice. This helps optimize the utilization of service agents.
What do you dislike about the product?
Most of the functionality supports the business, but managing the entitlement process is challenging.
What problems is the product solving and how is that benefiting you?
Service cloud is solving the issue with B2C consumer electronics support centre.
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