Agentforce Service
Salesforce, Inc.External reviews
7,083 reviews
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Just Right Ingredients
What do you like best about the product?
Case Management;
Ease of CTI integration;
Workload Management;
Omni Channel
Ease of CTI integration;
Workload Management;
Omni Channel
What do you dislike about the product?
Nothing much I could think of on top of my mind
What problems is the product solving and how is that benefiting you?
Rapid response to customer's support requests.
Service Cloud
What do you like best about the product?
Service Cloud helps our Customer Service team to help out customers fix issues.
What do you dislike about the product?
Change from live a gent to In-App messenger.
What problems is the product solving and how is that benefiting you?
Customer support
Great Product
What do you like best about the product?
Salesforce Service Cloud is an outstanding customer service solution. It offers great products that allow us to reach our customers through email, chat, social media and phone. The best feature that Service Cloud offers is it's case managment system. It allows team members to resolve cases easily and increases customer satisfaction.
What do you dislike about the product?
I do not like the new lightning threading because it does not allow to send emails from one email box to another if they are associated to Email to Case.
What problems is the product solving and how is that benefiting you?
Service Cloud is providing a solution for case management for our company. With the case managment feature you can easily catagories and solve for conerns that are arising in your business.
Service Cloud for Fintech
What do you like best about the product?
Best Case Management for CX and operations.
What do you dislike about the product?
Customizations and voice integration(routing)
What problems is the product solving and how is that benefiting you?
Customer Inbound and Outbound
Great solution that our agents love
What do you like best about the product?
Intuitive, users like it, metrics help us improve
What do you dislike about the product?
Nothing really, give it to us for free???
What problems is the product solving and how is that benefiting you?
Supporting our agents to service our customers
Its awesome and we used from 12 years
What do you like best about the product?
Agent console and omni sales are awesome
What do you dislike about the product?
Case and omni channel routing is the best
What problems is the product solving and how is that benefiting you?
All manual works
Game Changer
What do you like best about the product?
It is so easy to deliver top notch cuatomer service
What do you dislike about the product?
Nothing! I ansolutely love it it integrates with all of our needs.
What problems is the product solving and how is that benefiting you?
Asset management and employee engagaement
Powerful customer service and support platform
What do you like best about the product?
The out of the box case management tool is more than enough to spin up any kind of customer service tools across all industries. Incorporating tools like omni-channel, knowledge base and flows gives a seamless experience to our customers support application.
What do you dislike about the product?
Certainl Add-on products around the service cloud space like omni channel end up adding cost quickly and consultants like us have quite some challengs to pitch in these ideas to our business partners
What problems is the product solving and how is that benefiting you?
We have service cloud implemented as a round-the-clock support application for our dealers / customers. With the recent knowledge base implementation we have solved the problem of reducing the agents time as they can get instant access to the article related to the case.
Great product
What do you like best about the product?
It's usability and easy to use for first timers
What do you dislike about the product?
It's expensive for a smb but ok for a little larger customer
What problems is the product solving and how is that benefiting you?
Well it's solves a lot of dispach and customer focused
Salesforce Service Cloud
What do you like best about the product?
I like the flexibility available in setting up the lightning service console, which allows us to see customer information along with case specific information.
What do you dislike about the product?
There are some limitations with using Knowledge when transitioning from Classic to Lightning. There is good information available to help navigate these limitations but it is time consuming to work around some of them.
What problems is the product solving and how is that benefiting you?
Our agents use Service Cloud to address customer and dealer inquiries. The ease of use has enabled us to significantly lower time spent working cases which means more cases being closed by the same amount of agents.
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