Agentforce Service
Salesforce, Inc.External reviews
7,083 reviews
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Solid CRM that serves as Single Source of Truth
What do you like best about the product?
Highly customizable and scalable solution.
What do you dislike about the product?
Because so robust can be a challenge initially for some to adopt.
What problems is the product solving and how is that benefiting you?
Able to be our Single Source of Truth for all business data. Eliminated multiple other platforms.
nice
What do you like best about the product?
Smooth and efficient response to contact centers and customers. Staff utilization will be reduced.
What do you dislike about the product?
Nothing notably difficult to use, but I don't think it can be utilized to its fullest without the introduction of AI.
What problems is the product solving and how is that benefiting you?
Much faster time to solve customer problems and provide customer success stories
The Best Service cloud App
What do you like best about the product?
Though the customer journey mapping in the Sales for service cloud
What do you dislike about the product?
Limited customization available on the Sales Force consul layouts
What problems is the product solving and how is that benefiting you?
it's helping us with the case management and tracking the agent calls for service channel management
Versatile
What do you like best about the product?
It's fairly easy to mind data and find trends
What do you dislike about the product?
It takes a while to set up. And there is a learning curve.
What problems is the product solving and how is that benefiting you?
Data democratization
The best easy way to satisfy your customers
What do you like best about the product?
The best omnichannel experience leveraging all the customer knowledge
What do you dislike about the product?
Need to learn the app, always too many clicks
What problems is the product solving and how is that benefiting you?
Make each of our employees as engaged
Best service solution, hands down
What do you like best about the product?
Service cloud is fantastic out of the box for straightforward implementations, but also can be highly customized for more complex applications.
What do you dislike about the product?
The user interface has some limitations but has come a long way in the past few years.
What problems is the product solving and how is that benefiting you?
Clients can get real-time support and feedback from agents and AEs on their loans to better serve their clients and ensure they close deals faster.
Tech service is not rocket science
What do you like best about the product?
Now that we have implemented the service cloud, our tech service organization is working with intelligence and data
What do you dislike about the product?
Reporting could be a challenge without complete knowledge of objects relationships
What problems is the product solving and how is that benefiting you?
Now that I have the skills and capacity of each engineer, it's easy to assign the right person for the right job and from the right location
Service Cloud Review
What do you like best about the product?
I like that service cloud is continually innovating and providing quarterly updates to the product providing consisted stream of enhancements
What do you dislike about the product?
Only downside would be the licensing cost
What problems is the product solving and how is that benefiting you?
A single place where service agents can work on issues raised by the customer and collaborate to resolve the issue
The phrase "Enhanced customer experience" is already in English and refers to improving the way customers interact with a product or service, making it more satisfying and efficient.
What do you like best about the product?
Ability to deliver personalized, seamless customer service at scale
What do you dislike about the product?
Complexity in initial setup and customization, which can be time-consuming
What problems is the product solving and how is that benefiting you?
Enhance agent productivity and provide me with faster response times.
Better CX & UX
What do you like best about the product?
Customer 360, Service Console, Web integrations
What do you dislike about the product?
I dont think i dislike this Salesforce Service cloud product
What problems is the product solving and how is that benefiting you?
For call centre users
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