Agentforce Service
Salesforce, Inc.External reviews
7,083 reviews
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Streamlined Customer Support with Salesforce Service Cloud
What do you like best about the product?
Service Cloud has proven to be an invaluable tool for improving our service quality and operational efficiency. Highly recommended for businesses looking to elevate their customer support!
What do you dislike about the product?
Customization can be complex, leading to potential challenges during implementation
What problems is the product solving and how is that benefiting you?
Case management
10 years
What do you like best about the product?
It is complex solution having all necessary features
What do you dislike about the product?
Omnichannel has a lot of not working well features
What problems is the product solving and how is that benefiting you?
Maintaining of user complains
Best CX platform out there today
What do you like best about the product?
Omni Channel and Case Management automation
What do you dislike about the product?
Social media tracking out-of-box and External email limits imposed by the platform
What problems is the product solving and how is that benefiting you?
Contact Centre operations across digital channels like Email2Case, Web2Case, LiveAgent Chat, Chatbot
Service Cloud is a great SaaS product!
What do you like best about the product?
Service Cloud is very customer focused and being a Salesforce Admin has allowed us to leverage the platform easily.
What do you dislike about the product?
Service Cloud can be a bit intimidating and you really have to know what you want to do in order to find the training material.
What problems is the product solving and how is that benefiting you?
Service Cloud is solving our client interaction issues by shortening our call handling times and giving our agents more information to ensure single call resolution.
Director, Consulting
What do you like best about the product?
Service clod makes customer service seamless and ensures our clients are able to meet their client needs seamlessly. Great product
What do you dislike about the product?
Nothing as of now. I think it's a great product
What problems is the product solving and how is that benefiting you?
Fast tracking member engagement for our clients
Great e2e built in precessess
What do you like best about the product?
It is a great product, very easy to use and to customize. It has all e2e- case mgt, entitlement, case deflection, kb management, canned comments and more
What do you dislike about the product?
Nothing. It is truely the best sf product
What problems is the product solving and how is that benefiting you?
Contact customers, kb management and deflection, entitlement , asset mgt.
Service cloud helps provide a great experience for the customer as well as the agents
What do you like best about the product?
Easy channel integration, omni- channel routing, super user friendly interface
What do you dislike about the product?
Limits, e.g. Number of cases that are possible to be stored in SF
What problems is the product solving and how is that benefiting you?
Complex routing of customer inquiries, guidance on resolving some complex customer cases, resolution time
Salesforce Service Cloud
What do you like best about the product?
Service cloud is configurable and easy to use. It has useful configured solutions and integration available on apex exchange which speeds up the implementation
What do you dislike about the product?
There is not a good official published information on the best practices and how to leverage out of the box functionality to limit over customizing the app.
What problems is the product solving and how is that benefiting you?
Contact center consolidation for multiple CRM apps
Salesforce
What do you like best about the product?
I love everything about salesforce service. One of the thing is to increase productivity for agent. We work mainly in cases where we are calling our patients.
What do you dislike about the product?
Nothing of salesforce service I don't like.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps businesses provide superior customer service while improving operational efficiency, ultimately benefiting both customers and support teams.
Salesforce service cloud
What do you like best about the product?
Highly configurable platform with ton of prebuilt integration that can enhanced usability for users
What do you dislike about the product?
Clear best practice to be able to leverage the out of the box functionality
What problems is the product solving and how is that benefiting you?
It's a key platform to consolidate multiple CRM apps in the enterprise
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