Agentforce Service
Salesforce, Inc.External reviews
7,069 reviews
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External reviews are not included in the AWS star rating for the product.
Einstein AI and a 360° Customer View That Elevate Personalized Support
What do you like best about the product?
The features such as Einstein AI, that help resolve customer inquiries automatically, and the fact that, it provides a 360-degree view of customers, integrating data from sales and marketing services for personalized interactions, are some of the best things that I like
What do you dislike about the product?
What I dislike is the usage-based cost. I find it a bit expensive—almost $2 per conversation. It’s also difficult to budget for if it isn’t managed properly.
What problems is the product solving and how is that benefiting you?
We were struggling with high ticket volumes and slow response times. After implementing Agentforce, our team was able to automate routine queries, which reduced our manual workload by 30%. The AI integration has provided seamless support, letting us focus more on complex cases and ultimately improve our overall ROI.
Agentforce Service Streamlines Support and Cuts Manual Effort
What do you like best about the product?
What I like most about Agentforce Service is how much it reduces manual effort in day to day support work. A lot of routine queries get handled automatically, so I can focus on cases that actually need attention. It did take some time to get comfortable with it in the beginning, but once you get used to it, it makes the workflow much smoother.
What do you dislike about the product?
One thing I don’t like about Agentforce Service is that it can feel quite complex, especially in the beginning. There are a lot of features and settings, so it takes time to understand how everything fits together.
What problems is the product solving and how is that benefiting you?
One major problem was handling too many customer requests manually. It used to take a lot of time to reply, update cases, and keep track of everything.
With Agentforce Service, a lot of this is now automated. It handles routine queries, suggests responses, and updates records, which saves time and reduces workload.
With Agentforce Service, a lot of this is now automated. It handles routine queries, suggests responses, and updates records, which saves time and reduces workload.
Efficient Case Management with AI Assistance
What do you like best about the product?
I like its AI-powered case resolution, which directly tackles the biggest pain in customer service by handling repetitive queries. This feature saves our time and enhances customer experience by reducing response times.
What do you dislike about the product?
It requires proper setup workflow which needs skilled admin or developer, which makes it complicated to set up. It is natively built on Salesforce, which requires too many moving parts to connect as the complexity comes from integrations, not from the configurations. It is a bit time-consuming.
What problems is the product solving and how is that benefiting you?
I use Agentforce Service for case management, making omnichannel support seamless and reducing customer wait times. The AI-powered case resolution saves us time by handling repetitive queries and enhances customer experience by speeding up response times.
Balanced, Powerful but Complex to Manage
What do you like best about the product?
I like most about Agentforce Service is how it gives a complete, unified view of the customer in one place, so agents don’t have to jump between systems.
On top of that, built-in automation and AI features really help reduce manual work and speed up responses, while the platform remains flexible enough to customize for different business needs.
On top of that, built-in automation and AI features really help reduce manual work and speed up responses, while the platform remains flexible enough to customize for different business needs.
What do you dislike about the product?
One downside of Agentforce Service is that it can feel complex and heavy to configure, especially for advanced use cases. It also requires ongoing maintenance and optimization, and licensing costs can add up quickly as you scale.
What problems is the product solving and how is that benefiting you?
Agentforce Service solves the problem of disconnected systems and manual support processes.
It brings all customer interactions into one place and automates tasks like case routing and responses, which reduces delays and errors.
For me, this means faster resolutions, less manual effort, and better visibility, helping deliver more consistent and efficient customer support.
It brings all customer interactions into one place and automates tasks like case routing and responses, which reduces delays and errors.
For me, this means faster resolutions, less manual effort, and better visibility, helping deliver more consistent and efficient customer support.
Agentforce Service Makes Case Management Easy
What do you like best about the product?
When I used Agentforce Service it provides me ease in case management, real time customer information and Ai suggestions.
What do you dislike about the product?
What i disliked is the initial setup, customization and the integration which gets too complex.
What problems is the product solving and how is that benefiting you?
Earlier we dont have a clear view for customer view but now agentforce service has solved this problem and gave dashboard to manage emails, calls and chats.
Streamlined Case Management with Powerful Workflow Automation
What do you like best about the product?
I like the workflow automation capabilities it provides which streamline the whole case management process more efficient through different channels.
What do you dislike about the product?
I dislike the initial setup cost which is a bit higher for smaller business.
What problems is the product solving and how is that benefiting you?
I use it to automate my case management process for better customer satisfaction.
Makes Case Management Easy and Efficient
What do you like best about the product?
How it makes case management so easy for me.
What do you dislike about the product?
I dislike about the cost of the product.
What problems is the product solving and how is that benefiting you?
It helps me to connect with my customer more efficiently
Agentforce Makes Case Management Fast, Reliable, and Easy with AI
What do you like best about the product?
I used agentforce service for case management which helps me build solutions fast and reliable and by using AI features it is very easy to manage services.
What do you dislike about the product?
The only which i dislike is the initial setup cost and configurations needed for setup
What problems is the product solving and how is that benefiting you?
I used agentforce Service in my org for faster case management which leads to fast implementation.
Efficient Case Management, Needs Better Data Handling
What do you like best about the product?
I use Agentforce Service to manage customer support and track service requests in one centralized platform, which helps our team handle cases efficiently. I like its centralized case management and automation features as they make it easy to track customer issues, manage interactions across channels, and quickly access customer history. The automation and AI features assist agents by reducing manual work and improving the overall customer service experience. Centralized case management allows our team to track and manage all customer requests from one platform, monitor case status, assign tasks, and maintain a complete history of customer interactions. This ensures that no issue is missed. The automation features reduce repetitive tasks such as case routing, follow-ups, and status updates, allowing agents to focus more on solving customer problems.
What do you dislike about the product?
The main issues I have with Agentforce Service are that it requires very clean data, or else the AI gives wrong answers. There are limited integrations too, leading to incomplete responses. It’s also expensive, and there’s unclear ROI. It’s not fully automated, and the UI can feel complex.
What problems is the product solving and how is that benefiting you?
I use Agentforce Service for managing customer support and tracking requests. It centralizes cases, reduces manual work with automation, improves response times, and provides a complete customer interaction history, enhancing overall service efficiency.
Powerful All-in-One Customer Service Platform with Flexible Automation
What do you like best about the product?
I like best about Agentforce Service is its power to use multiple customer service operations on a single platform with options to have various automation and customization.
I Like multiple features like flows, AI recommendations, This gives us option to manage cases across email,chat,phone which ultimately enhance customer experience.
I Like multiple features like flows, AI recommendations, This gives us option to manage cases across email,chat,phone which ultimately enhance customer experience.
What do you dislike about the product?
I sometimes do not like the complexity of tools that it provides. Its hard to efficiently use it the way it is designed or I would say configured because it has a dependency on data quablity. Also its a bit expensive after add-on features and license.
What problems is the product solving and how is that benefiting you?
It saves time and manual efforts by making things automate, We can automate repeated tasks such as case routing, approvals etc.
It helps in providing better customer experience.
It gives us feature to create reports and dashboards which help clients to make analysis and improve performace for future.
It helps in providing better customer experience.
It gives us feature to create reports and dashboards which help clients to make analysis and improve performace for future.
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