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Dialer implementation for CDK-AutoNation
What do you like best about the product?
Very professional and easy to work with team
What do you dislike about the product?
No dislike about Acqueon product or team
What problems is the product solving and how is that benefiting you?
Outbound dialing with a dedicated set of agents for AutoNation
Acqueon team managed the implementation process till the Go-Live very perfectly.
What do you like best about the product?
Acqueon team managed the implementation process till the Go-Live very perfectly.
What do you dislike about the product?
I have nothing to write as I have not seen negative feedback from the customer in the project.
What problems is the product solving and how is that benefiting you?
No Problem as the implementation was done professionally. So good.
Tawuniya_LCM Implementation
What do you like best about the product?
The whole team is very supportive and always willing to go above and beyond to ensure the customer is happy and fully satisfied.
What do you dislike about the product?
Nothing even the different timezone was not an issue.
What problems is the product solving and how is that benefiting you?
Help running the Campgiens easily / effectively and save time - Integrated with Tawuniya internal systems
LCM Cloud for Webex CC Migration
What do you like best about the product?
The team is generally very responsive, specifically Bill. He was quick to get back to us and communicate. I also feel their leadership team has a ton of integrity and I truly feel I can trust them to support us when we need them.
The team was very responsive during our cutover and accessible to troubleshoot.
The team was very responsive during our cutover and accessible to troubleshoot.
What do you dislike about the product?
There were some challenges from a technical standpoint with getting the solution to work as expected as we had several tests not pass when we understood things were completed and ready but found they weren't. This caused delays in our go live dates as well as some issues where a version upgrade over a weekend unexpectedly broke some customizations that had previously worked. The team was quick to support that and even with issues during our go live.
What problems is the product solving and how is that benefiting you?
We used Acqueon LCM in Cisco UCCE for many years and now we are using the LCM Cloud solution for our migration into Cisco Webex CC.
CMG together with Acqueon
What do you like best about the product?
the upsides of Acqueon is that it integrates well with Salesforce and AWS Connect.
What do you dislike about the product?
Acqueon platforms are fairly new in the industry and still not very reliable.
What problems is the product solving and how is that benefiting you?
Acqueon is solving for outbound dialer calls and it benefits CMG with the use of outbound calling compliance rules.
Good partner to work with.
What do you like best about the product?
Acqueon has a team of highly skilled and experienced engineers who have been supporting the product for over a decade. This deep expertise ensures smooth and efficient implementation for their clients.
I’ve found some of their engineers to be exceptionally helpful, calm, and composed. They consistently go above and beyond to provide top-quality support, resolving even complex issues regardless of technical limitations and complexities.
I’ve found some of their engineers to be exceptionally helpful, calm, and composed. They consistently go above and beyond to provide top-quality support, resolving even complex issues regardless of technical limitations and complexities.
What do you dislike about the product?
One major challenge we faced during our project was the lack of an onsite presence from Acqueon. This significantly impacted the pace of implementation, and at some stages, we (from client side) had to push really hard to bring the project back on track.
To avoid such issues in future engagements, it’s important for Acqueon to establish a local presence in the Middle East, especially in Saudi Arabia. Relying solely on VPN and remote support often leads to avoidable delays and limits effective collaboration during critical stages of implementation.
To avoid such issues in future engagements, it’s important for Acqueon to establish a local presence in the Middle East, especially in Saudi Arabia. Relying solely on VPN and remote support often leads to avoidable delays and limits effective collaboration during critical stages of implementation.
What problems is the product solving and how is that benefiting you?
Alrajhi Bank collections department is using LCM AutoDialer to call their customers and ensuring the bank maximum possible recovery on their delinquent and defaulted loans.
Implementation Process
What do you like best about the product?
The implementation of the Dialer was relatively smooth. The Acqueon Project Engineer was proficiently skilled and was happy to lead myself through the creation process and explain how various configurable items related/affected each other. All challenges/issues once identified as an Acqueon issue, were attended too by the Project Engineer and/or Team. Overall, services provided by the Project Delivery Engineer was rated high.
What do you dislike about the product?
Timezone difference was not too great. Waiting for the Acqueon Team to come online in the afternoon etc.
Integration with Cisco WxCC. Had teething issues which was critical for the customer as it was prolonged. Acqueon relied on Cisco to investigate and provide evidence that the issues were on the Acqueon side. Acqueon Support Team, would not initially assist, as the project had not been officially signed off.. (due to these teething issues).
Integration with Cisco WxCC. Had teething issues which was critical for the customer as it was prolonged. Acqueon relied on Cisco to investigate and provide evidence that the issues were on the Acqueon side. Acqueon Support Team, would not initially assist, as the project had not been officially signed off.. (due to these teething issues).
What problems is the product solving and how is that benefiting you?
The Dialer is in use by the customer to satisfy appointment confirmation calls. Number of campaigns run daily can be between 2-4. From the customer position, having calls auto dialed to customers saves the Agents valuable time.
Great experience with Project Management and Support Team
What do you like best about the product?
The PM and Implementation Team has excellent performance
What do you dislike about the product?
Prove of concepts are some kind of hard to execute
What problems is the product solving and how is that benefiting you?
They are actually working on CentralAmerica Region for report execution
It’s like hiring a tireless, rule-abiding assistant who never gets bored of dialing numbers.
What do you like best about the product?
It’s a multitasking beast - keeps everyone compliant with the regulations, predicts when a call will actually get picked up, and even handles multiple channels like SMS and email. It’s like having a secret weapon for staying on top of customer outreach without stressing your team out.
What do you dislike about the product?
The advanced features need some getting used to - it’s not exactly ‘plug and play.’ Plus, if you’re running a shoestring operation like that small-town IT shop I worked at, the pricing might feel like a stretch.
What problems is the product solving and how is that benefiting you?
Acqueon takes the chaos out of outbound communication. Back in my small-town IT days, we had to juggle calls manually - wasting time chasing dead leads and missing key follow-ups. Acqueon solves that by automating the whole process, predicting when someone is most likely to answer, and ensuring we don’t accidentally break compliance laws. It benefits us by keeping agents focused on actual conversations, not dialing, and by making outreach feel less like a grind and more like a precision operation.
Great solution for the teams that are focused on outbound outreach. Easy to use, fast and reliable.
What do you like best about the product?
Easy to use and reliable solution for the outbound sales team.
What do you dislike about the product?
There is nothing specific that I dislike about Acqueon.
What problems is the product solving and how is that benefiting you?
I have all data about my team calls in one place. Also, it has predictive models to inform my team when is the best time to call.
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