The solution is used for email security. We used the solution for a customer who was having issues with spam.
FortiMail Secure Email Gateway - Enterprise ATP (PAYG)
Fortinet Inc.External reviews
48 reviews
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External reviews are not included in the AWS star rating for the product.
Provides email security, protects against spam, and has good data loss prevention capabilities
What is our primary use case?
What is most valuable?
The anti-spam features are valuable. The data loss prevention capabilities are good.
What needs improvement?
Sometimes, the tool flags legitimate incoming traffic as spam.
For how long have I used the solution?
I used the solution for a year.
What do I think about the stability of the solution?
I rate the product’s stability a seven out of ten. We had to fine-tune the solution and make a rule to allow certain traffic to enter so that it is not flagged as spam.
What do I think about the scalability of the solution?
The product adapts well to the organization’s growth. We must do a technical analysis before choosing FortiMail. We have one customer. I rate the scalability a seven out of ten.
How are customer service and support?
The support team is not very responsive. There are some delays due to the time zone differences. We have to wait even if we need support immediately. The wait time depends on the time zone. We usually wait a few hours.
How was the initial setup?
We work only with cloud solutions. During the initial stages of the deployment, we must contact support. The deployment took us a week. We configured and monitored it for some time, and then we did some fine-tuning to get it up and running. Seven engineers are responsible for the deployment and maintenance of the tool in our organization.
What's my experience with pricing, setup cost, and licensing?
Customers do not prefer the tool because of its price. The tool is very expensive. However, it provides value for money.
Which other solutions did I evaluate?
I also work with Sophos.
What other advice do I have?
We do not work with on-premise clients. Since the solution’s pricing is very high, the customers tend to look at alternatives. Overall, I rate the product a nine out of ten.
A stable tool to prevent phishing attacks
What is our primary use case?
My company provides the tool to our clients or customers who want to control phishing and need a tool that offers DLP functionalities.
What is most valuable?
The most valuable feature of the solution is the tool's ability to prevent phishing attacks.
What needs improvement?
I haven't worked with Fortinet FortiMail competitors, but I feel whatever it does covers everything that is needed. I probably haven't had the chance to look at the products offered by Fortinet FortiMail's competitors. The tool fulfills the requirements of the client.
Fortinet FortiMail has certain shortcomings but can do well if it integrates with sandboxing features. The integration of tools with sandboxing features is something Fortinet can work on because it can change the way the product detects malicious activities. The sandboxing features are not well done in Fortinet FortiMail, making it an area of improvement.
For how long have I used the solution?
I have experience with Fortinet FortiMail.
What do I think about the stability of the solution?
It is a stable solution. There is no requirement for users to have real-time access when using the tool. The product does a good job in the way the messages are delivered, and in the way, the emails are scanned.
What do I think about the scalability of the solution?
It is a scalable solution.
My company caters to the needs of three or four customers of the solution.
My company's clients are mostly medium-sized enterprises.
How are customer service and support?
Fortinet FortiMail office provides good support to users. Within the region where I operate, the support offered by Fortinet is good, especially considering the taken by the technical team to resolve issues.
The longest time taken by the support team to resolve an issue is a day, and it is mostly because the support depends on the time you raise a ticket with the technical team, or it may be based on the support contract that a user has opted for in the company. Support also depends on the contract a user has chosen, which may include support for twenty-four hours and seven days a week in a year or eight to five support.
I rate the technical support a seven out of ten.
Which solution did I use previously and why did I switch?
In the past, I haven't worked with any commercial tools similar to Fortinet FortiMail, but I know a few online tools that can be integrated into our company's systems. I chose to work with Fortinet FortiMail since it was strongly recommended by someone who had been using it.
How was the initial setup?
With the right guidance, the product's initial setup phase is not that complicated. Fortinet FortiMail provides good documentation and a support team to help users.
The solution is deployed with the help of Open Virtual Appliance (OVA).
The time taken to deploy the solution depends on the organization, but generally, the deployment process takes around seven days to complete in SMEs.
What was our ROI?
The product has an immediate impact on its users after deployment because it lets them know how the attacks are being blocked, and it provides a good analysis of why a certain email or activity has been flagged. There is good feedback related to the product from users.
What's my experience with pricing, setup cost, and licensing?
It is a fairly priced product, considering what it does. The product offers good value for the money users spend on it.
Which other solutions did I evaluate?
There are no tools similar to Fortinet FortiMail that are available because each product has its own way of functioning. Similar products will have many features that may be similar, so duplication of services is something a company wants to avoid. It is probably the better choice to select a product that is the easiest to use and offers a good support team.
What other advice do I have?
I rate the overall product an eight out of ten.
Has a high level of security and integrates well with other security products
What is most valuable?
The solution is easy to use and easy to configure. It has a very high level of security through special licensing with solutions like FortiGuard, sandboxing solutions in the cloud, and URL rewriting solutions. They are very helpful and secure.
We can install FortiMail products in two different types of installations. One is the security gateway, the inner gateway, and the other is the enterprise mail server. But we never used this product as an enterprise mail server, only a security gateway.
What needs improvement?
The logging information is sometimes not clear or easy to understand. When the product drops or rejects an email, it is hard to understand what was the original reason why this email was blocked. The logging and the troubleshooting have to improve.
The Forti solutions are not easy to use. We can learn how to use them, but they are not easy. Suppose you must deal with different types of Fortinet products, such as FortiMail, FortiGate, and FortiAuthenticator. In that case, you have to use many different types of troubleshooting, such as through CLI commands and parameters, and it's not too easy to know those off the top of your head.
For how long have I used the solution?
I've worked with Fortinet FortiMail for four or five years.
What do I think about the stability of the solution?
I rate FortiMail's stability a ten out of ten.
What do I think about the scalability of the solution?
I rate FortiMail's scalability a nine out of ten. My clients are typically medium to enterprise-sized businesses. Enterprise and medium businesses are not the same from a Fortinet point of view. Especially here in Hungary, which is a little country. When we consider a company enterprise-sized, it might be considered a medium-sized company in the international environment.
How are customer service and support?
I like Fortinet's technical support. But it could always be better.
How was the initial setup?
I rate the initial setup a nine out of ten.
If there is only one gateway in the environment and it's the first deployment, it's easy. However, the initial setup can be difficult if you have to integrate and migrate from different products or solutions.
It took about a week to deploy the solution. But it depends on the difficulty of the environment. Sometimes, we must migrate policies, rules, and other configuration parts from different old mail gateways, such as Symantec Brightmail. And it's not too easy to configure all of the parameters exactly in the new environment.
What's my experience with pricing, setup cost, and licensing?
FortiMail is not cheap. The basic license is not bad, but the high level of solutions is not cheap. Our customers like the basic license but find it too expensive to buy detailed technical solutions.
What other advice do I have?
I rate Fortinet FortiMail a nine out of ten.
Moderate Solution for Mail protection
What do you like best about the product?
Easy to setup and manage
If you have fortibase infrastructure Fortimail completes Fortinet Fabric Technology
Easy to integration with other solutions
If you have fortibase infrastructure Fortimail completes Fortinet Fabric Technology
Easy to integration with other solutions
What do you dislike about the product?
FortiMail does not have negative feature
What problems is the product solving and how is that benefiting you?
FortiMail provides email protection
Fortimail is a has great capabilities at a reasonable price!
What do you like best about the product?
Fortiguard integration. It has alot of capability. Sandboxing is included also.
What do you dislike about the product?
Setup is poorly documented. Documentation needs to be updated for Fortimail cloud. Although support is very good for this product.
What problems is the product solving and how is that benefiting you?
Fortimail provides email security. Protects from SPAM and phish attacks as well as providing malware protection and secure email capability.
A gateway security solution that needs to offer grace period after license expiration
What is our primary use case?
We use the tool as a gateway security solution.
What is most valuable?
Fortinet FortiMail is a complete product addressing mail security concerns. It helps to know spam subscriptions and create restriction policies.
What needs improvement?
The security products stop their operations once the subscription period expires. It is a wrong policy. If I trust a product, it has to continue working even after expiry. It should have a grace period of 30, 40, or 60 days. We can extend the subscription during those days. In some places, subscription extensions can take up to six weeks. During the renewal process, the support offered by the company is very poor. It also reduces security. We pay for the expired period but do not get protection during those times. The user of Fortinet FortiMail should have a feature to see spam names.
For how long have I used the solution?
I have been using the solution for 15 years.
What do I think about the stability of the solution?
The solution is stable except for the downtime due to the subscription extension.
What do I think about the scalability of the solution?
Scalability is poor for tools that are clubbed with hardware.
How are customer service and support?
The tool's vendor support is poor.
How was the initial setup?
A person setting up the tool must have the technology and domain experience. The preliminary deployment can happen within three to six hours. The tool's fine-tuning happens over one to two weeks.
What other advice do I have?
I rate the product an eight out of ten.
With a great interface and exceptional integration capabilities, the product also offers good stability
What is our primary use case?
In my company, we use Fortinet FortiMail for its email security capabilities.
What is most valuable?
The most valuable feature of the solution is its interface, allowing users to get around the solution easily. The integration capabilities in the solution are also very easy.
What needs improvement?
There is not much about the solution that I would like to improve. I am satisfied with what the solution has to offer.
Fortinet FortiMail's technical support team has shortcomings and needs improvement.
For how long have I used the solution?
I have been using Fortinet FortiMail for two years. I use the solution's latest version. I am an end user of the product.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution an eight out of ten.
Though unsure, more than 500 people in my organization use the solution.
How are customer service and support?
I rate the technical support a seven out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
The solution is deployed on AWS Cloud, which is a private cloud.
What's my experience with pricing, setup cost, and licensing?
Price-wise, you get what you pay for in Fortinet FortiMail. Apart from the licensing costs, no additional expenses are attached to the solution's pricing.
What other advice do I have?
Maintenance is needed for the solution when its license expires or when they change the product's interface, after which there is any need to get a new license before upgrading the product.
Four engineers in my company are involved with the maintenance of the product.
Whether I recommend the solution to another person depends on the size of that person's organization since the bigger the organization is, the more struggle involved in using the product.
I rate the overall product an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
An easy-to-use email solution with reasonable pricing and user-friendly interface
What is our primary use case?
What is most valuable?
The solution has a user-friendly interface. It is easy to deploy and handle. You can easily troubleshoot the issues of the solution.
What needs improvement?
The product should work on licensing and provide more detail once the license is selected for the customer.
For how long have I used the solution?
I have been using Fortinet FortiMail since last month. We are a partner of Fortinet.
What do I think about the stability of the solution?
Fortinet Fortimail is a very stable product. I have compared it with Barracuda devices, and they filter mail servers. Customers prefer Barracuda, but I propose the FortiMail server. Barracuda is expensive compared to FortiMail. I ensure support to customers during the deployment times if they go with Fortinet.
I rate the solution’s stability a nine out of ten.
How are customer service and support?
Support is very good. They provide timely support to the customer.
Overall, I rate the solution a nine out of ten.
Which solution did I use previously and why did I switch?
I have used Barracuda but it is more expensive than FortiMail.
How was the initial setup?
The solution’s initial setup is configurable and easy to manage and handle.
What's my experience with pricing, setup cost, and licensing?
Fortinet Fortimail has reasonable pricing.
What other advice do I have?
FortiMail is easy to integrate, deploy and troubleshoot the issue. I always recommend it to the customer.
Fortimail Email security
What do you like best about the product?
The Fortimail platform allows us to have very granular controls over the handling and inspection of email, allowing the creation of policies with security profiles according to
What do you dislike about the product?
On the Cloud platform, there are certain instability issues, as one does not have full control over the tool, and you rely heavily on the Fortimail cloud's support, which means certain functions are not available.
What problems is the product solving and how is that benefiting you?
Detailed inspection of email, attachments as well as heuristic analysis for email detection. Additionally, we can analyze images, URLs, discard attachments by extension or regular expressions.
Usefull solution for Mail Protection
What do you like best about the product?
If you have a Fortinet base infrastructure Fortimail complete SecureFabric and provide us cyber intelligence to company security professionals. Frotimail is also a very useful tool easy to manage and use for deployment
What do you dislike about the product?
There is no negative feature I remember that. fortimail is price performance tool If you don't have huge budget and want to solve mail protection problem. Fortimail is an alternative
What problems is the product solving and how is that benefiting you?
Fortimail provides us more cyber intelligence, and we have a Fortinet base infrastructure. so that is very important to use Fortinet solution in each area. If Fortigate catches some suspicious get alert to all Fortinet products and we have a chance take action according to suspicious alert
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