WalkMe DAP
WalkMeExternal reviews
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Just in time support and training for the global captive animal community.
What do you like best about the product?
For 50 years Species360 has developed and delivered software and database services for an international membership of aquariums, zoos and conservation organizations. From our largest member, Disney’s Animal Kingdom, who deliver conservation education and engaging experiences to millions of visitors a year, to the very small, such as the Devils@Cradle in Tasmania, who focus on saving Tasmanian Devils and their habitat – our software support tens of thousands of global users with ‘just in time’ support 24/7. Our biggest challenge is that we are a very small non-profit of ~50 staff based in the center of the US, but our >1,300 members are based in >100 ountries! Their needs and the needs of animals in their care never sleep! WalkMe has provided us an ‘always on’ help center that seamlessly integrated with our SAAS delivery model. Their team supports our small training staff with excellent support and have worked tirelessly to ensure that WalkMe has added value to our product immediately.
What do you dislike about the product?
Most of the frustrations we have had are related to our own limitations - programming decisions and how our system is designed. The implications to how this relates to WalkMe isn't unique to the tool-set that WalkMe has provided, we have similar issues with automated testing systems too. With WalkMe their team has worked closely with us to see what improvements we can make to our content creation and have navigated adeptly around our idiosyncrasies.
What problems is the product solving and how is that benefiting you?
Always on support and training for a globally distributed user-base and a small and single-outlet support team without shift coverage.
Recommendations to others considering the product:
Ensure you have a deployment plan ready - customer success team are ready day one to help you hit targets.
Great Functionality, but Too Expensive for Our Execs
What do you like best about the product?
The guidance and training available through WalkMe is awesome. A lot of Admin time may be saved.
What do you dislike about the product?
The quote to roll this out in our Salesforce org was going to cost $20,000 annually. For a company with 130 employees, that was too much for our executives!
What problems is the product solving and how is that benefiting you?
We were looking to provide assistance in following processes in Salesforce.
Simple yet helpful
What do you like best about the product?
This app is seriously cool apps that is easy to setup and easy to use. It can solve the huge amount of business problem. In a nutshell, WalkMe offers a step-by-step walk-thru of your website using awesome tooltip. It's a perfect way to present my client for how to use my project step-by-step.
What do you dislike about the product?
The non-linear nature of the extension, you can navigate back and forth between items very easily, but it takes a little time to getting used to. At first it can feel like I having to tweak things across multiple screens and that can bit confusing. And also, if you're not a Firefox User, you can't use this browser extension.
What problems is the product solving and how is that benefiting you?
This browser extension is really helpful if I want to present my project to my client. Because it really easy to use and understand it and vice versa.
Recommendations to others considering the product:
if you doubtful, you can live demo before download or buy it. Seriously, they give us time to review and to think whether you want to buy it or not
customer
What do you like best about the product?
real time instructions/help - easy to use.
What do you dislike about the product?
I have yet to find something I don not like about this.
What problems is the product solving and how is that benefiting you?
just in time training
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