WalkMe DAP
WalkMeExternal reviews
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Worderful Tool
What do you like best about the product?
WalkMe is one of Best DAP Tool, It helps to enhance the user experience and increase user adoption. It helps to our new cleint users to learn quickly and also helps to navigate our application.
What do you dislike about the product?
Nothing to dislike about it. it was a great tool
What problems is the product solving and how is that benefiting you?
A Lot of problem have solved.
Any events - we can plan for a shoutouts
To help our customer on a Work flow : SMT feature is great
Any events - we can plan for a shoutouts
To help our customer on a Work flow : SMT feature is great
feature rich and great support
What do you like best about the product?
WalkMe is feature rich and provides great support. It is must have for products that have complex UI to simplify user experience and avoid customer cases.
What do you dislike about the product?
For non out of box features, they tend to take more time to meet the requirement.
What problems is the product solving and how is that benefiting you?
My product is a bundle of many features developed over 10+ years. As a result, the user expereince is complex. WalkMe helps our customers to complete the tasks without getting lost. In addition, it provides useful insights on how customers are using the product.
Use often: shoutouts and basic launchers
What do you like best about the product?
We do these frequently: Shoutouts for company announcements to employees, Weekly Search report lets us add keywords to existing items so that users can find info, Launchers point users to timely marketing assets, invisible launchers over Save buttons add "guardrails" that the sytem cannot configure.
What do you dislike about the product?
Sometimes things doen't work and I don't know why. It can take days to get on a zoom with Support, to troubleshoot.
What problems is the product solving and how is that benefiting you?
Add guardrails for users, when the system cannot be confgured as desired, helps avoid business process errors. Menu and launchers provide access to user support document.
Reduce adoption time as new users are onboarded to a new or existing application.
What do you like best about the product?
We have been utilizing WalkMe to support our Guidewire and Salesforce applications for several years. We have seen great benefits with the Smart WalkThru functionality. Not only for initial onboarding, but as we continue to add new content for functionality that is urtilized on a less frequent basis. Users can access the Smart WalkThru builds from the WalkMe Menu launcher as needed. The WalkMe menu also provide links to support documentation, our support log, and training videos.
The support team values the Insights generated by WalkMe. We monitor the number of Smart WalkThru interactions monthly. Over the last 6 months there were approximately 2800 interactions utilizing 137 different Smart WalkThrus on one application. This accounts for approximately 467 hours of time saved by our users (based on 10 minutes of savings per interaction).
The support team values the Insights generated by WalkMe. We monitor the number of Smart WalkThru interactions monthly. Over the last 6 months there were approximately 2800 interactions utilizing 137 different Smart WalkThrus on one application. This accounts for approximately 467 hours of time saved by our users (based on 10 minutes of savings per interaction).
What do you dislike about the product?
It takes time to become a proficient WalkMe builder. JQuery code can be cumbersome.
We had some difficulty for a period of time having a consistent Customer Success partner assigned to our account. Once Andrew Donges was designated as of June of 2023 the customer support and partnership improved significantly.
We had some difficulty for a period of time having a consistent Customer Success partner assigned to our account. Once Andrew Donges was designated as of June of 2023 the customer support and partnership improved significantly.
What problems is the product solving and how is that benefiting you?
It has been primarily utilized to reduce the adoption time as new users are onboarded to the Guidewire platform. It has helped with onboarding and training users. Smart WalkThrus, and SmartTips provide self help to our users reducing support time needed. ShoutOuts are utilized monthly to communicate release items and other important announcements.
Useful in-app guidance for SFDC
What do you like best about the product?
Very user friendly to develop even if you don not have lot of experience creating software developments.
What do you dislike about the product?
Sometimes is difficult to have support meetings.
What problems is the product solving and how is that benefiting you?
Communication, training and surveys.
Great Product for boosting DAP
What do you like best about the product?
The ease of use combined with phenomenal relationships with Account Management and Customer Service.
What do you dislike about the product?
There are a few small Quality of Life enhancements that could be made but nothing that impacts usability severely.
What problems is the product solving and how is that benefiting you?
The ability to provide our users with contextual guidance in an ever-changing software is crucial for our customers. WalkMe provides multiple solutions for a plethora of situations with the ability to utilize WalkMe Insights to really drill down into how our customers interact with our product.
Easy and highly responsive customer service
What do you like best about the product?
WalkMe is an easy to use tool, with high value and ROI for our business and it's users. Customer support is prompt and multiple avenues are available for help.
What do you dislike about the product?
Sometimes due to technical bugs, capturing display conditions cause issues but not a great deal
What problems is the product solving and how is that benefiting you?
User adoption of new features and improved issues across our systems
Great idea for Users; building content is difficult.
What do you like best about the product?
The wide variety of content available to build is very important and WalkMe does that well. The Solutions Building team and my Customer Success Advisor are very knowledgable and helpful.
What do you dislike about the product?
The program is very difficult to use in building content. It is very glitchy. I can build content one way, but when using that same way a different time, it doesn't work. Content that I think should be easy to build is not and most times I need the help of the Solutions Building team or my Customer Success Advisor to complete a build. If this support is not available, building is not possible.
What problems is the product solving and how is that benefiting you?
We've had an issue with Users not reading published content. Using a ShoutOut that links to the resource gets the information in front of the User. However, we need to track the amount of time that the Users are spending on the content to know if they are actually reading it. I have created an "idea" on the Community page to request this as a goal, but it has not reached a high enough level to be considered. My management does not consider the ShoutOut as valuable until they can see that Users are reading the content.
SmartTips are used most by our Users. The ability to link resouces to them is extremely beneficial in allowing the User to get directly to the information that helps them with what they are accomplishing in the moment.
The SWTs are very beneficial to introduce Users to new processes.
I want to comment on my answer regarding WalkMe not headed in the right direction. More time and effort needs to be spent on making the application easier with building. Until Editors can build without needing the constant assistance from a WalkMe engineer, the potential of how customers can use WalkMe cannot be reached.
Also, a solution needs to be found for selecting elements in an iframe. jQueries is not the answer.
SmartTips are used most by our Users. The ability to link resouces to them is extremely beneficial in allowing the User to get directly to the information that helps them with what they are accomplishing in the moment.
The SWTs are very beneficial to introduce Users to new processes.
I want to comment on my answer regarding WalkMe not headed in the right direction. More time and effort needs to be spent on making the application easier with building. Until Editors can build without needing the constant assistance from a WalkMe engineer, the potential of how customers can use WalkMe cannot be reached.
Also, a solution needs to be found for selecting elements in an iframe. jQueries is not the answer.
Great Streamlining Product
What do you like best about the product?
Love the ability to automate and streamline processes in addition to on screen help/guidance.
What do you dislike about the product?
Advanced use of WalkMe requires a lot of technical knowledge. It has gotten better over time but the simpler these technical uses can become, the more likely I am to use WalkMe to it's fullest.
What problems is the product solving and how is that benefiting you?
Streamlining existing processes through auto-step to make things faster and more accurate.
Highly extensive digital adaption tool
What do you like best about the product?
Simplicity of design, easy to implement and connect with multiple sandboxes, awesome features,
What do you dislike about the product?
Customer support could have been more active
What problems is the product solving and how is that benefiting you?
We are using WalkMe for better user experience and reduce support tickets.
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