Endpoint Central (UEM Edition 500 computers and Single User)
ZOHO CorporationReviews from AWS customer
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Very Good
What do you like best about the product?
I am really enjoying having a single place to manage my devices.
What do you dislike about the product?
The on-premises licensing part could have the option for monthly payment.
What problems is the product solving and how is that benefiting you?
I take care of more than 500 devices, it helps me centralize everything in one place.
Recommendations to others considering the product:
I have tested various RMM software, and so far, this is the one that has served me the best.
Still in trial but I like what I've seen/experienced so far.
What do you like best about the product?
It suites our company I.T. needs for Patch Management, Inventory and other needs
What do you dislike about the product?
Seems a little difficult to navigate. However, I haven't had as much time as I would like (so far) to actually use/test this product.
What problems is the product solving and how is that benefiting you?
Inventory and Patch Management along w/Remote Control are our biggest needs and this program is fitting those needs perfectly.
Review from an analyst that inherited the program
What do you like best about the product?
from an Admin P.O.V., the program is pretty simple, once your groups are created and items added it's pretty much a set-it-and-forget-it program, as little maintenance is required on it, and the integrations with other ManageEngine products such as Service Desk Plus, was very convenient as you could click the "devices" tab and see all devices assigned to users and even have remote desktop capabilities from within the other tools.
What do you dislike about the product?
the required knowledge level is not consistent, to have a reoccurring task created takes 3 clicks, whereas other items require the creation of templates, looking through code to pull backend data and mild programming knowledge. or engaging ManageEngine direct, which is close to a 6-12 hour turn around time, with many replies coming in after-hours for a 9-5 Mountain Standard time business, and of course that would set the conversation cycle as the analyst on thier end would consistently reply at that time (probably start of thier shift) so tasks could potentially take a week to handle as unless the ticket was handed off/escalated to a different tech I would get stuck in a cycle of being asked to task 1 set of configurations, providing the results, and if it did not work, the next set of instructions would not come in till after hours.
What problems is the product solving and how is that benefiting you?
this program was chosen as an integration point to the other ManageEngine products, and it does that excellently, there arent too many 3rd party apps that integrate as nicely as this one, Service desk plus does provide hooks into other applications (teamviewer, teams, Microsoft, Slack, etc) but few of those integrate as nicely as Desktop central, and vice versa. from the computer account in desktop central you could create a ticket, and from Service desk you could remote onto machines.
so being a plug and play solution for us was extremely benefitting, not to mention as it is the parent companies software most of hooks are already pre-configured.
so being a plug and play solution for us was extremely benefitting, not to mention as it is the parent companies software most of hooks are already pre-configured.
Recommendations to others considering the product:
I would recommend looking at the entire suite of products having the built in hooks with service des
Horribly broken, updates only make the interface worse.
What do you like best about the product?
Nothing. Other than the fact that I can uninstall this crapware.
What do you dislike about the product?
Everything. The most recent update jams up and refuses to let you log in. Making the system useless.
What problems is the product solving and how is that benefiting you?
It's not solving anything. It's creating bigger headaches than the minimal ways it assists my organization. I have no intention of renewing my contract once this gobbler runs out of support.
Excellent endpoint management
What do you like best about the product?
The ability to review our patch status from a single pane of glass is a huge plus. Granular control of patching is stellar!
What do you dislike about the product?
Limiting the ability to update only 15 systems every 15 minutes.
What problems is the product solving and how is that benefiting you?
patch management, remote desktop
Switching from another product
What do you like best about the product?
The ability to manage my endpoints and monitor them at the same time.
What do you dislike about the product?
Some of the management is slightly complicated
What problems is the product solving and how is that benefiting you?
I needed a system through which i can see device compliance, i can provide support through and can manage mobile phones and tablets.
Usman Shahzad
What do you like best about the product?
Easy to learn, easy to use and configure and the support team is too cooperative. You can generate a lot of interesting reports and graphs of what is going on in your infrastructure.
What do you dislike about the product?
The threat Intelligence facility is not available
What problems is the product solving and how is that benefiting you?
Centralization of End Point Desktops and Patches facilities
Recommendations to others considering the product:
Must try this tool to manage your endpoint devices
Very useful for system Admin and administrations
What do you like best about the product?
Windows Patch and remote control of work station, Inventory and report compatible with most of Acts
What do you dislike about the product?
Needs heavy system configuration.dfgdfgdfgdf
What problems is the product solving and how is that benefiting you?
Patch management, Inventory and remote desktop access.
Recommendations to others considering the product:
very good and recommended.
Best of The Best
What do you like best about the product?
The best module in the control panel is the OSD Player module
What do you dislike about the product?
There is no such functionality, the system is very cool because of the clean
What problems is the product solving and how is that benefiting you?
Automates the work of IT departments
Recommendations to others considering the product:
You should buy to install as soon as possible to use the system
You should not use Desktop Central if you value your time.
What do you like best about the product?
There is nothing to like best. It doesn't do anything better than its competitors and support is a shit show. If I had to pick a feature, that it asks me to review it blindly every time I log in. We paid for this software and its still full of ads for itself.
What do you dislike about the product?
Anything. Remote control is worst than team viewer or windows RDP. Patching doesn't work consistently. Configurations (automation) can not be chained, so each automated task has to be done separately. If you have a desktop central act on more than 50 devices at a time, the desktop central server is likely to error out or lag out at somepoint.
What problems is the product solving and how is that benefiting you?
It is not, it was supposed to be asset management, patch management, and remote support. It does none of that well. This product is a testament to mediocrity at its best, and a nightmare revolving door of hot fixes that come out randomly and support not believing issues exist in their product.
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