Embedded Integrations Platform as a Service (iPaaS)
Workato, Inc.External reviews
764 reviews
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Overall, great experience!
What do you like best about the product?
The integration capabilities meet all areas I expect and then some. It's intuitive to build the recipes I need, and I'm impressed with the functionality presented. It's designed to match how I think when building these integrations. The fact that I can build recipes without needing to insert a javascript, python, or ruby action means a lot to me and makes it so much easier for our support team to troubleshoot the solutions I build.
I do have to give a shoutout to the product and engineering teams as well. We have only used Workato for a little over a year and I'm impressed with the new features that have been coming out. They just make sense, and we tend to adopt these new features/enhancements right away.
One final callout. I'm grateful for how quickly our feature requests were responded to. I made one request to the team that manages the Workato Connectors and to the CSM, and I saw a turnaround of a month and half, which let's me feel that my team and I are heard and we greatly appreciate it.
I do have to give a shoutout to the product and engineering teams as well. We have only used Workato for a little over a year and I'm impressed with the new features that have been coming out. They just make sense, and we tend to adopt these new features/enhancements right away.
One final callout. I'm grateful for how quickly our feature requests were responded to. I made one request to the team that manages the Workato Connectors and to the CSM, and I saw a turnaround of a month and half, which let's me feel that my team and I are heard and we greatly appreciate it.
What do you dislike about the product?
Little things with the UI/UX can be a bit challenging. For example, switching from an "If Condition" or "If/Else Condition" and vice versa requires the criteria to be completely redefined. Another example, I typically need to navigate to another recipe while editing another, but I have to exit the edit mode to do that, which dislike as I tend to loose my spot.
The other, as OEM customer, it's difficult for my team to be able to see a high level view of all task usage across customer accounts. I would expect Workato to have a dashboard with the ability to pull such information since that's what we're being charged against.
The other, as OEM customer, it's difficult for my team to be able to see a high level view of all task usage across customer accounts. I would expect Workato to have a dashboard with the ability to pull such information since that's what we're being charged against.
What problems is the product solving and how is that benefiting you?
As a Solutions Architect, my team provides custom solutions with auto-matted business processes or transactional integrations across platforms for our enterprise and strategic customers.
Workato not only provides a place to host and develop the solutions we need, the connectors fast track our development time, and our support team has much more insight when troubleshooting bugs with the jobs history.
Workato not only provides a place to host and develop the solutions we need, the connectors fast track our development time, and our support team has much more insight when troubleshooting bugs with the jobs history.
a great integration platform
What do you like best about the product?
1. flexible recipe
2. function feature
3. easy connection setup
2. function feature
3. easy connection setup
What do you dislike about the product?
1. lookup table has column limitation
2. deployment from dev to test and also from dev to prod, better dev->test->prod
2. deployment from dev to test and also from dev to prod, better dev->test->prod
What problems is the product solving and how is that benefiting you?
1. data integration
2. cron job
3. log
2. cron job
3. log
Helps us solve data issues when native applications fall short
What do you like best about the product?
The amount integrations available, and complex workflows you are able to create.
What do you dislike about the product?
Somewhat of a learning curve top master workflows.
What problems is the product solving and how is that benefiting you?
Moving data and insights from one source to another where we can take actions on it.
A NextGen Automation Solution
What do you like best about the product?
Workato modularizes a lot of the automation process, making it fairly easy for a team managing dozens or even hundreds of client automations to collaborate seamlessly while simultaneously obfuscating those elements that are irrelevant to each individual's role in any given automation. An all-purpose approach makes the platform extremely flexible, and any service that offers an API is fair game for use with the platform. Building general API integration layers that can be recycled makes it comparatively easy to spin up new automations -- "recipes" in Workato -- without much prep work, and a fully visual development environment makes the design and construction of them intuitive and easy enough that even non-developers can make use of the platform. Having spent about a decade doing automations, I remember well the days when it was my responsibility to construct both the integration and the automation because both were coded solutions, but Workato makes my work load a little more manageable -- allowing me to focus on developing the integration layer, while others can put it to use in developing recipes according to their needs.
What do you dislike about the product?
As a next-generation solution, it's worth being mindful of imperfections. We do, occassionally, encounter bugs or situations where something just doesn't function the way one would expect, but that's bound to happen with any new platform. Nonetheless, when these situations do arise, their support team is generally very reliable and quick to provide a solution (or a workaround, as the case may be).
What problems is the product solving and how is that benefiting you?
Where I work, we handle large amounts of data for a broad range of clients and those clients often have to copy, transfer, and consolidate data between our products and several third-party tools and solutions. Until we adopted Workato and introduced our integration suites, clients were left to their own devices for achieving this -- often costing them tens, even hundreds of man hours each month. We have found that, by providing automation solutions to our clients, we have been able to drastically increase the value and ROI on our products (from the clients' perspective) and make their lives a little easier. The shift to data automation is one of the newer trends in technology, and it's a good feeling to see how much it can benefit our clients.
Excellent Tool. Easy to Use with Powerful Results
What do you like best about the product?
Workato is a powerful middleware tool that allows us to automate our processes better. Workato is low code/no code making it easy to learn and quick to deploy. It connects to most of the tools in our tool stack.
What do you dislike about the product?
Different middlewares are better for different tools. Mulesoft could make sense to have in tandem/instead of Workato if we had Salesforce. It really depends on what your stack consists of.
What problems is the product solving and how is that benefiting you?
Workato allows us to unlock the ancillary potential of our existing tools. With Workato, we can do more than ever before. Limited, underperforming tools can now communicate with our entire stack.
Your favorite Automation tool
What do you like best about the product?
Workato allows you to configure complex recipes to transform your organization's daily operations. It is fun to see how many teams can automate a manual process and start engaging the team to think another way - that can leave them with a new skill set.
What do you dislike about the product?
The clarity in formula mode and documentation (knowledgebase) in that area to figure something out quickly could be smoother. It could be a big selling point in understanding the full functionality and library of knowledge Workato offers - kind of hard to navigate today. I will say that the "Workato Support" and "Solution Consultants" are the best!
What problems is the product solving and how is that benefiting you?
Workato is changing how data flows inside our organization, increasing the accuracy across any system we integrate. Taking our user life cycle management to the next level and allowing us to tackle more unique edge case scenarios and develop a process around them to add value to the business. Workato is making us more agile in the way we grow; we are ready and looking at showcasing the difference automation can bring to the company's operations.
Excellent tool, easy to learn and use
What do you like best about the product?
The UI is easy to understand how to build the different automations.
What do you dislike about the product?
When some of the challenges in first implementation are related to one of the tools workato is connecting too, it is not easy to get answers. for example if you build integration between Salesforce(CRM) and NetSuite (ERP) it can go much faster if the support from workato would be someone familiar enough with both tools.
What problems is the product solving and how is that benefiting you?
automatically creating new customers and deals with full products pricing and details in our ERP system after a deal is closed won in our CRM.
Very good
What do you like best about the product?
Many connectors
Good support
Easy to use
Good support
Easy to use
What do you dislike about the product?
Complex webhook process
Hard navigation and monitoring
Hard navigation and monitoring
What problems is the product solving and how is that benefiting you?
Integration between business critical systems and reducing manual work
Problem Solver
What do you like best about the product?
Easy to setup and work on recipe actions. Totally helps reduces sales drag as a better alternative solution to any problems.
What do you dislike about the product?
Nothing really and we get a great support in the documentations or articles.
What problems is the product solving and how is that benefiting you?
We get to resolve sales drag when you're not getting any support or commitment to other teams who should be responsible.
Great Client Support/Customer Service
What do you like best about the product?
Intuitive and easy to deploy/get up and running. Provides great customer/client support, with 24-hour chat, a ticketing system and a customer support team that is very collaborative and responsive to customer needs/requests.
What do you dislike about the product?
Bulk processing functionality, such as simple data replications, could be more robust. Not designed for large, complex integrations. Data limits and timeouts require recipes to include pagination and other strategies. Also, error handling for timeouts must be developed -- it is not handled by the standard Error Handling Tasks in Workato. Not designed for ETL - would like to see this functionality built out.
What problems is the product solving and how is that benefiting you?
Automated many arduous tasks to free up time and labor for staff -- less time doing manual data entry.
Integrated, connected and simplified the technology stack into one platform to create a consolidated view across all arms of the business,
The platform was easy to learn, which meant the IT team could quickly master the Workato platform while leveraging their existing technical expertise and improving their productivity.
Integrated, connected and simplified the technology stack into one platform to create a consolidated view across all arms of the business,
The platform was easy to learn, which meant the IT team could quickly master the Workato platform while leveraging their existing technical expertise and improving their productivity.
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