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The platform itself is good, but some limitations
What do you like best about the product?
The platform is relatively intuitive to use when you open out the user experience. It's relatively easy to navigate and change and the talent analytics system is actually quite great when understanding traffic, pipeline and direct impact from the career site.
What do you dislike about the product?
The tough part was our relationship with Phenom started off not so great. There wasn't a dedicated CSM for about 6+ months and there were a lot of logistical discoveries we made along the way like our platform was outdated and needed migrations midway through, implementations weren't always clear and there were a lot of conversations where our teams were just simply confused about how things were working. We would uncover issues later down the road when it was something we could have caught on the front end very early had we had guidance from a CSM or someone who understood the platofrm a lot more closely on the day to day usage. Instead, we were given a library and was recommended we go there first but there were still a lot of questions unanswered with no one but our sales rep to answer them. We submitted a lot of technical tickets that also some took longer than others and the communication just seemed misaligned at times. When new processes or products rolled out, we weren't notified of them. Now we do have a dedicated CSM and he's great. Follow up is clear and concise and there are continual touch points. We're hoping this improvement will impact us positively.
What problems is the product solving and how is that benefiting you?
We are hoping that we can continue to use Phenom to improve our employment brand, increase traffic to our site and showcase our company culture. The tracking and analytics have been tremendous in understanding peak times and trends.
A recruiter's dream- all tools in one platform!
What do you like best about the product?
I love the functionality of each part of the platform. No matter what you're looking for, whether it's candidate sourcing or talent analytics, this platform has it all. Very user-friendly and customizable to the user and the client.
What do you dislike about the product?
Having as much functionality as it does is somewhat a double-edged sword. You need to complete the training and get a good grasp on how to use the platform, otherwise it can be intimidating.
What problems is the product solving and how is that benefiting you?
We are using it for our internal mobility program, CRM, recruiting automation, marketing and talent analytics. We've seen the benefits of using Phenom to find passive candidates, promoting events and jobs to the masses, and understanding our talent funnels and pipeline.
Easy to use and easier to personalize
What do you like best about the product?
landing pages, basically creates an entire map
What do you dislike about the product?
Wish there was a way to filter location better geographically by radius
What problems is the product solving and how is that benefiting you?
benefits to candidates that are passively looking that have applied but haven't been spoken to, there's a lot of value in landing pages and pointing specific candidates to specific things
Phenom is a customer-friendly, rapidly innovating talent experience partner
What do you like best about the product?
Phenom is a quickly evolving and rapidly iterating talent experience platform. The company has a knack for staying one step ahead of where our business is going. New feature sets roll-out every month, and our CSMs have done an amazing job at helping our team identify key opportunities and execute against them. The software is great, but it's the Phenom team that is the true differentiator. They're always there for us when we need them to be. They stood up our CRM/CMS, integrated our ATS, and got our recruiters trained-in and running, in exactly the timetable they promised. We had talent marketing wins within weeks of flipping the switch.
What do you dislike about the product?
The frequency and number of feature launches can overwhelm and confuse, as It's not always clear what's standard and what's an upgrade, or when things are going live. New features can be launched in a very beta stage. Phenom is growing quickly, and the response time to support tickets has noticeably slowed in spring 2021.
What problems is the product solving and how is that benefiting you?
It's hard to think of a problem Phenom doesn't solve. Phenom has allowed us to make real-time updates to our Careers site as quickly and easily as a Squarespace update. What used to take weeks/months internally takes minutes. Our recruiters gained the ability to source and build lists, and leverage machine-learning in their sourcing. From a talent marketing perspective, we gained the ability to quickly create SMS/email campaigns that deliver measurable results. Phenom really changed the game for us in nearly every way.
Recommendations to others considering the product:
If you're considering a talent experience platform, you have to evaluate Phenom. They simply have to to be in the decision mix.
Sourcing Made Easy!
What do you like best about the product?
I like how detailed the filtering can get to really allow you to "deep dive" for the best candidate.
What do you dislike about the product?
I would have liked for the certifications to switch you into a training environment to try the different features while completing the citification
What problems is the product solving and how is that benefiting you?
Sourcing for applicants that do not know they qualify for positions based on their previous work experience.
Recommendations to others considering the product:
I would suggest having a group become SME with the usage of this platform to fully maximize the usage
Great platform for company branding
What do you like best about the product?
Makes good professional looking templates for campaigns. Good for branding. Great platform to cascade communications,
What do you dislike about the product?
No sent items option where you can track all your emails sent
What problems is the product solving and how is that benefiting you?
Sending emails in bulk can be completed in one click
Phenom is Phenominal
What do you like best about the product?
Ease of use, incredible functionality a true CRM that you don't cringe logging into.
The dynamic lists are a game changer
The dynamic lists are a game changer
What do you dislike about the product?
Nothing. The CSM's are amazing at listening to our feature requests as well as what we're looking to get out of the CRM.
Amazing product
Amazing product
What problems is the product solving and how is that benefiting you?
We took ages evaluating other platforms. Phenom and their team really listened about our needs, challenges, current and future goals and delivered an amazing product. The bi-weekly team trainings have been invaluable and our time to fill has dropped significantly in the 1 year we have been using the platform. Easy adoption, world-class support team made this all possible.
Excellent Talent Experience Partner with In-Depth Solutions
What do you like best about the product?
Phenom TXM Platform gives us the solutions to meet our TX needs while providing the support to be able to execute our initiatives and deliver results. The have a roadmap for continued solutions and are always striving to do more.
What do you dislike about the product?
Because they are doing great things, keeping up with their pace. You no sooner adopt something new and there is more new coming. It is great but for small teams it is tough to keep up.
What problems is the product solving and how is that benefiting you?
We have enhanced our candidate experience and are able to personalize the experience as well as provide tools candidates are looking for such as recommend jobs and chatbots. The AI is helping us recognize talent sooner. We have seen an increased the numbers candidates interacting with us while decreasing time to fill.
Recommendations to others considering the product:
One of the best if not the best Talent Experience platforms on the market. Phenom has a vision and continuously work to ensure they reach and exceed that. They are in touch with their their customers needs and continually to ask the right questions to ensure they move with their customers in the right direction.
Cutting edge CRM!
What do you like best about the product?
Phenom is incredibly easy to use, very interactive and I value the analytics provided.
What do you dislike about the product?
I have been using Phenom for about 6 months and have not experienced anything I dislike.
What problems is the product solving and how is that benefiting you?
Phenom helps me solve capturing candidates in a timely manner, manage my openings with more control and have a history of activity.
Fantastic tool, but needs to keep current with Workday updates and functionality.
What do you like best about the product?
The platform has a lot of bells and whistles! We really like the ability to customize and we like that the company helps us to achieve our automation goals. They are willing to innovate to meet the needs of our business. The customer support team is fantastic and is readily available to answer questions or hop on calls when needed.
What do you dislike about the product?
It would be nice if Phenom would stay current with some of the changes and updates that occur with Workday functionality versus requiring a change order to support those changes. Because the company is growing so quickly, we've seen quite a bit of turnover with customer support contacts, but most have been very helpful and do a great job building relationships and learning quickly.
What problems is the product solving and how is that benefiting you?
-Excellent Candidate Experience (proven through happiness score)
-Increased applicant conversion with Chat Bot implementation
-Increased applicant conversion with campaigns
-Better insights to performance with analytics platform
-Increased applicant conversion with Chat Bot implementation
-Increased applicant conversion with campaigns
-Better insights to performance with analytics platform
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